Hardware retailer, Dublin (Lenehans)
- Size
- Not stated
- Where
- Ireland
- Tool
- AI Shop Assistant
What the AI did
Put an AI shop assistant on every page of its website to answer product questions using live stock data.
The result
Shoppers who used the assistant converted at 3.6x the rate of Lenehans' next-best tracked channel, making it their best-performing sales channel.
Check before trusting
Shoppers who use a chat assistant are often keener buyers anyway, so a higher conversion rate doesn't prove the assistant caused it. Check answers on safety-related products.
Prompt to try it
Test the job on your own material before buying anything. Replace the highlighted brackets.
Here are our product categories and the questions customers ask most often in store: [QUESTIONS]. For each, draft a short, accurate answer an online assistant could give, and say which questions need a person because they depend on the customer's job or safety.
Source
AI Shop Assistant ↗, Not stated (results cover March to August 2026) · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
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