Admin and back office

3 sourced AI use cases from firms of 10 to 200 people.

Admin and back officeVendor story

A 25-person marketing agency (unnamed in the source)

Marketing agency

Copilot writes meeting summaries and follow-up emails in Teams, turns raw campaign data into charts and slides and summarises the morning inbox with draft replies for staff to check.

Result The recovery of 5 hours per week, per employee. [Meetings] Time Saved: 45 minutes per meeting. [Campaign reporting] Time Saved: 2 hours per week. [Email] Time Saved: 45 minutes per day. Our client was able to take on 20% more client volume without hiring a single new staff member.

25 staffNot stated
Admin and back officePress

Candy's Cupcakes

Bakery selling online and on TikTok Shop

When a staff member left, the owners used Claude to automate printing orders, gift tags and labels and to download topper templates. Claude also helped build a tool in three hours that works out daily production numbers.

Result The business now has a 'one-button' order label printing tool, which Oliver believes saves the business 86 hours a month. Candice and Oliver, who have no plans to cut jobs, said they believed AI had helped them save £20,000 in staff costs a year.

21 staffUK