Admin and back officeVendor storyUC-202

Access Your Supports

Disability support provider, Geelong, Victoria

Size
Team of 18 practitioners
Where
Australia

The job

Behaviour support practitioners use Heidi to write case notes and supervision records. Staff used to spend supervision time and evenings writing up notes.

Tool: Heidi Health · More using Heidi Health

What happened

The provider says it cut 2 to 3 hours of daily admin and practitioners now meet fortnightly targets.

Caseload capacity rose from about 30 to 35 participants per clinician. Supervision sessions ran five to six times a fortnight at about an hour each, with notes after each one.

Before you believe it

Heidi wrote the story, so it is a vendor story. The 2 to 3 hours a day is a figure from the story and not a timed study. The 18 is the behaviour support team and the page does not give total staff. Case notes for disability services carry privacy duties, so check your rules.

Try this prompt

Test the job on your own material before buying anything. Replace the highlighted brackets.

Here is a transcript of a support session with a participant: [TRANSCRIPT]. Write a case note under our headings: [HEADINGS]. List any risk or incident in the session separately. Use plain, respectful wording about the participant.

Source

Heidi Health ↗, 16 April 2026 · vendor story

This source was written or published by the supplier of the tool, so treat the claim as a sales story.

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Fourways Veterinary Hospital

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Vets used Heidi to capture consultations and write the clinical record in a three month pilot from March to May 2026. It also cut the note writing that vets had been doing after hours. A vet reads and approves each note.

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