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10 new
Nonprofit workforce development agency
A custom Copilot agent, set up by a consultant, compiles each field worker's monthly case notes into structured progress reports for funding partners, which staff then check.
Result For staff with large caseloads, monthly report writing fell from 10 to 12 hours to under 2 hours.
More than 50 staffUS
Family HVAC, plumbing and electrical firm, Colton, California
An AI voice agent answers after-hours and weekend calls in English and Spanish and books jobs straight onto the schedule, including same-night emergency slots.
Result Between March and mid-June nearly every after-hours lead was booked, against an estimated 30% under the old answering service.
About 12 staffUS
HVAC company, Layton, Utah
An AI virtual agent replies to inbound leads within minutes, day or evening, and books the job.
Result Conversion on inbound leads rose from 9.2% to 28.5%.
Not statedUS
Plumbing firm, Atlanta area
An AI voice agent answers calls first, books and reschedules jobs, and passes calls to a person when needed, including over the holidays.
Result The agent books 80% of the calls it answers first, and passes 30% to a person.
Not statedUS
Residential and commercial HVAC contractor, McKinney, Texas
An AI voice agent takes calls from customers who press one, books and reschedules maintenance visits in the scheduling system, and hands calls to staff when needed.
Result Over 90% of the calls the agent answered ended in a booked job, and 72% were booked with no human involvement.
Not statedUS
Plumbing, heating and electrical contractor, Denver
An AI virtual agent answers calls, texts and online leads around the clock, books jobs against real technician capacity, and confirms, reschedules or cancels appointments.
Result The firm says the agent has recovered $1.33 million in revenue from jobs it would otherwise have lost.
About 110 staffUS
Virtual accounting firm for small businesses and nonprofits, Amarillo, Texas
An AI agent in BILL fills in expense accounts and splits line items on incoming client bills, based on how each supplier was coded before. The founder checks the amounts and approves.
Result The founder says the agent cuts his weekly invoice coding time by 75%.
2 staffUS
Craft brewery, Portland, Maine
The finance team uses Ramp Stack's AI agents for reconciliations, which match bank transactions to the ledger, flag differences and build the journal entries.
Result Some reconciliations that were done once every three months are now done every month.
Not statedUS
Accounting firm
Uses Ramp Stack, an AI system for accounting firms that works through month-end close tasks such as coding transactions, reconciling bank accounts and posting journal entries.
Result The owner says Stack has cut month-end close time by 50% on some clients.
Not statedUS
Fully digital tax and advisory firm, Fort Lauderdale, Florida
Runs complex client tax questions through an AI tax research tool, then uses ChatGPT and a library of saved prompts to turn the CPA's findings into client deliverables.
Result Research on a client's merger and state tax question took about two hours, which the founder says is much less time than before.
7 staffUS
40 new
Online fundraising platform for charities and causes
AI agents answer shopper and charity enquiries by email and chat in front of a six-person support team.
Result AI handles roughly 70% of incoming questions entirely or partially.
More than 85 staffUK
Cosmetics and fragrance online retailer
A managed AI agent answers support tickets, most of them 'where's my order?', using courier tracking data.
Result The AI agent resolves over 80% of tickets end to end.
Not statedUK
Bookkeeping and advisory firm
Moved bookkeeping clients onto an AI general ledger that categorises and reconciles transactions automatically.
Result The firm reports a 70% increase in workflow efficiency.
Not statedUS
One-person tax practice, Richmond, Virginia
Keeps a Claude project per client and has it draft tax workpapers from redacted documents, which he then checks and keys in by hand.
Result A corporate tax workpaper fell from six or seven hours to about one.
Sole practitionerUS
Luxury eyewear brand, London
AI reads supplier invoices into Sage 200, splits lines across cost centres and routes them for approval.
Result Accounts payable processing time fell by about 50%.
Not statedUK
Law firm, defence litigation team
Uses AI summaries of recent case activity instead of chasing the team for updates.
Result AI case summaries save the shareholder who runs the team 3 to 5 hours a week.
Not statedUS
Litigation and personal injury law firm, Arizona
Paralegals use an AI assistant inside the case system for research, drafting, review and case timelines.
Result The AI assistant cuts work time by about 30 to 50%.
Not statedUS
Bee conservation business, Ireland
Photographs handwritten field notes from the apiaries and has AI read, sort and digitise them.
Result Gemini frees up over half a day a week.
Not statedIreland
24/7 veterinary referral hospital, Catalonia
An AI scribe drafts consultation notes during the appointment instead of after it.
Result Writing up a consultation and report fell from around 23 minutes to five.
About 20 staffSpain
Family-owned vet practice, northwest London
An AI scribe records the consultation and drafts structured clinical notes, which staff review before saving.
Result The AI scribe saves five minutes per consultation.
4 staffUK
Currency exchange broker, Newquay
Uses AI daily for research and to handle back-office data entry and document sorting.
Result Hours of data entry and document sorting are now done in seconds.
Not statedUK
Electrical contractor
An AI receptionist answers calls while the electrician is on site, takes details and books the job.
Result The AI receptionist answered six calls in a few days and four became booked jobs.
Not statedUK
Insulated glass manufacturer, Sheerness
AI reads incoming customer orders from emails and drawings and turns them into order lines for the order team to check.
Result The tool ended regular overtime in order processing and paid for itself within six months.
Not statedUK
Gut health food brand, Cork
Uses AI to turn food science papers into social media content and NotebookLM to turn notes into a podcast to listen to on the move.
Result Gemini and NotebookLM save a full day of office work every week.
Not statedIreland
Estate and lettings agency, North Lincolnshire
An AI agent answers portal, website and WhatsApp enquiries out of hours and picks out valuation and mortgage leads.
Result The AI agent turned 2,151 enquiries into 192 valuation opportunities and 139 mortgage referrals.
Not statedUK
Housing association, Luton
Uses the AI in its HR platform to draft offer letters and job descriptions, and AI video interviews to shortlist candidates.
Result HR letters and job descriptions that took an hour now take five minutes.
70 staffUK
Sole practitioner accountancy
Uses AI data capture for bookkeeping and AI meeting notes for client meetings.
Result AI meeting notes save her countless hours of note-taking, but the source gives no figure.
Sole practitionerUK
Thai restaurant started by a couple, Alameda, California
Used AI to find a permit route the owners didn't know about and to turn food business regulations into checklists.
Result AI found a permit route that cut their startup costs by more than ninety percent.
Not statedUS
Solo lawyer for small businesses and fintechs, Oakland, California
Connected an AI assistant to his practice management system, email and calendar so it drafts NDAs and does first-pass contract reviews before he opens each request.
Result He estimates he does the same work in 20% of the time it used to take.
Sole practitionerUS
Three-lawyer venture capital and M&A law firm, New York
The managing partner talks through legal drafting on walks using a chatbot's voice mode, then edits the first draft at his desk.
Result Three to four minutes of dictation on a walk gives him a first draft by the time he's back.
At least 3 staffUS
Employee-owned law firm, West Midlands
Residential conveyancers used an AI platform to review freehold and leasehold titles.
Result Each lawyer saves 5 or more hours a week on title checks.
Not statedUK
IT support company
Eight staff from sales, marketing, HR and other teams each timed two or three regular tasks before and after using an AI assistant.
Result Eight staff found combined savings of 25.6 hours a week.
Not statedUK
Maintenance products distributor, Wednesbury
An AI intern funded by Made Smarter automated datasheet and catalogue translation, product data extraction and invoice handling.
Result The projects saved more than 200 working days across the business.
52 staffUK
Family-owned apothecary and online retailer, Chicago
Used the AI built into its e-commerce platform to produce sales reports on demand, and searched years of old files with Gemini.
Result Sales reports that took hours to build now take minutes.
More than 60 staffUS
Mortgage and protection adviser, North East England
Staff on an AI apprenticeship linked AI to the firm's CRM to pull and calculate client data, and automated recurring update emails.
Result The operations manager saves an estimated three to four hours a week.
Not statedUK
124-room holiday apartment complex, Costa del Sol
Used an AI messaging platform to answer guest messages across WhatsApp, booking sites and email.
Result The AI automated an average of 90.7% of guest conversations over a year.
Not statedSpain
Short-term rental management platform
Used AI agents to answer most customer support queries, alongside code, finance and marketing work.
Result AI answers 70% of customer support queries.
140 staffNot stated
Safety products e-commerce business, Milford, Pennsylvania
Used an AI chat agent on its website to answer product and safety questions round the clock.
Result The resolution rate rose from 39% to 56%.
More than 40 staffUS
Woodworking business on a ranch, Rogers County, Oklahoma
Uses AI to design cutting templates and replacement parts for old machinery, then 3D-prints the parts on site.
Result A weeks-long wait for a thirty-dollar part became a matter of hours.
Not statedUS
Dairy farm business, two 500-cow units in north Wales
Measured grass cover with a phone app that scans paddocks on video and learns each field's growth, instead of walking with a plate meter.
Result He measured 27 paddocks in 30 minutes.
Not statedUK
Logistics and delivery firm, Birmingham
Automated customer phone calls to confirm delivery slots, and used AI to improve links between internal systems.
Result Rescheduled deliveries fell by 22%.
Not statedUK
Coffee brand, Detroit
Used AI to work out cost of goods per product, analyse website traffic, set prices and build marketing campaigns.
Result Website conversion rose from 1.5% to 2.3% of visitors.
Not statedUS
Hardware retailer, Dublin
Put an AI shop assistant on every page of its website to answer product questions using live stock data.
Result Shoppers who used the assistant converted at 3.6 times the rate of the next best channel.
Not statedIreland
Skincare brand for people with vitiligo, Northamptonshire
Added an AI colour-matching tool to its online shop so customers can find their shade without sending photos.
Result The colour matching tool generated more than £5,000 in sales within 72 hours.
Not statedUK
Footwear brand, London
Used ChatGPT to work out why website traffic collapsed and to build a new content strategy.
Result Content strategies that would have taken months with an agency took a week.
Not statedUK
Data company, Calgary
Used an AI recruiting agent to write and post job adverts, rank applicants and run first-round interviews.
Result The AI agent narrowed 20 applications down to three candidates.
40 staffCanada
Robotics and VR tech company
One HR person used an AI recruitment agent to sift CVs and run screening interviews for seven roles at once.
Result CV screening time fell by around 70%.
Nearly 20 staffUK
Solo founder of a small business AI coaching firm
Runs month-end invoicing, overdue reminders and a monthly income and spending summary through a chatbot.
Result A whole month's invoicing now takes about ten minutes with Claude.
Sole practitionerUS
Vegan cheese maker
Used AI in its accounts software to prompt invoice chasing and flag the day's finance admin.
Result Sage Copilot saves the team about 12 to 14 hours a week.
Not statedUK
Two-partner accounting and tax practice
Moved bookkeeping clients onto an AI general ledger that auto-categorises transactions and speeds up the month-end close.
Result Monthly close fell from about 3 hours per client to about 1.
2 staffNot stated
25 new
Small law firm
A senior associate wrote a strict AI policy and checklist, then showed staff practical uses every day. The firm used only pro versions of tools, and a solicitor checked every AI-created document before it was issued.
Result Take-up was good, especially for document review and admin, but the source gives no figures.
Not statedIreland
Construction consultancy
Uses a specialist AI tool to spot inconsistencies, missing information and possible compliance issues in Gateway 2 submissions before they go to the regulator. Training was built around the tool.
Result Around 10 to 15 project managers use the tool to spot gaps and compliance issues before submission.
Around 90 staffUK
Full-service law firm with four offices
Lawyers use a legal AI assistant to check and extract information from large document sets, compare terms across agreements, prepare disclosure lists and chronologies and produce first drafts.
Result The firm estimates its lawyers spend 60% less time on tasks where they use the tool.
55 staffUK
Copilot writes meeting summaries and follow-up emails in Teams, turns raw campaign data into charts and slides and summarises the morning inbox with draft replies for staff to check.
Result The agency recovered 5 hours a week per employee.
25 staffNot stated
Bakery selling online and on TikTok Shop
When a staff member left, the owners used Claude to automate printing orders, gift tags and labels and to download topper templates. Claude also helped build a tool in three hours that works out daily production numbers.
Result The owners believe a one-button label printing tool saves 86 hours a month.
21 staffUK
Facilities management firm
Automates the whole job-sheet cycle (tracking, chasing, capturing and updating) so it runs in the background. It was later extended to supplier bills processing. People keep the client calls and judgement work.
Result Helpdesk capacity rose by 40% in 90 days.
Not statedUK
Credit union with seven branches
A prototype chatbot answers questions about branch hours, account requirements and policies from the credit union's own documents. It hands over to a live agent with the full conversation when it can't help.
Result Staff testing found the chatbot could answer about 90% of general enquiries.
Not statedIreland
Independent estate agent for sales and lettings
Inbound calls and Rightmove and Zoopla enquiries go to an AI voice agent that answers, qualifies the caller and books viewings, including after hours. It also handles email enquiries and booking confirmations.
Result The AI line answered 273 calls in the first 6.5 weeks with none going to voicemail.
Sole practitionerUK
Watch and jewellery brand selling direct
An AI agent sits on website chat as the first line of support and answers all where-is-my-order requests, cutting what goes to the outsourced email team.
Result The chatbot resolved about 80% of conversations in April.
About 20 staffNetherlands
Bikepacking equipment maker selling online
An AI chat agent answers product and order questions on the website, including order status through a WooCommerce link. It hands over to staff when they're available.
Result The chatbot resolved 71% of customer enquiries without a person.
Not statedUK
Managed IT service provider
An AI coworker called Belle triages every ticket, filters out noise and duplicates, writes up investigations and closes routine tickets. Anything risky needs human approval, and people handle outages.
Result Average first response time fell by 80%, from 5.5 hours to 1.1 hours.
Not statedAustralia
Paper products manufacturer
Takes incoming orders, current capacity and constraints and generates the production schedule overnight, updating it through the day. The operations team used to spend each morning doing this by hand.
Result Planning time fell from 8 hours a day to under 2.
Not statedUK
Flat-pack furniture panel manufacturer
Takes customer orders, material specs and waste constraints and produces optimised cutting plans in minutes. It sits on top of the existing order system and spreadsheets.
Result A month-long cutting optimisation job now takes under 30 minutes.
Not statedUK
Wellness brand selling direct and through retail
Someone pastes a screenshot of an inbound shipment into Slack. Claude reads it, matches each item to live inventory IDs, builds the warehouse receiving order, checks the read-back and posts the box labels back. B2B orders are held for a person to review.
Result Creating warehouse receiving orders now saves about 6 hours a month.
Not statedUK
The pre-construction team uses the platform to write first drafts, pull past content into new answers and run an automated review before senior staff finish them.
Result The team completed six bid responses within 6 hours.
Not statedUK
Bid and grant writing consultancy
AI agents search council websites and board minutes, re-read call text and specifications and write early drafts. Experienced writers do the strategy and final quality work.
Result Each proposal saves 32 to 40 hours.
Not statedNot stated
Marketing and advertising agency
Trained the whole team in-house since 2023 to use AI for research, reporting and content production, then launched new AI-enabled services for clients.
Result New AI-enabled services contributed to an estimated 20% rise in turnover.
Around 6 staffUK
Property maintenance firm for storm, fire and flood repair
Pulls job data (work done, materials, labour hours, costs) from the firm's Google Sheets and has a large language model draft a customer-ready quote. Staff refine it with short instructions, then the approved quote goes into SortMyBooks.
Result Quotes that took hours to prepare can now be done in minutes.
Not statedIreland
Serviced apartments and hotel operator
Thirty shortlisted candidates for a new hotel's front-of-house roles did an AI-led interview instead of a phone screen. The one-person HR team then reviewed responses and called around 10.
Result One hiring campaign saved 5 to 10 hours and hired 4 people from 1,300 applicants.
About 150 staffAustralia, New Zealand, Ireland and UK
Recruitment, apprenticeship and workforce development organisation
Put three staff from recruitment, marketing and client relationships through a Level 3 Digital Support Technician apprenticeship with an AI pathway. They now use AI for first drafts, building web pages and sourcing candidates.
Result Staff report saving up to eight hours a week.
Not statedUK
Software start-up
After the in-house recruiter left, the Head of Sales ran hiring herself. The AI reviews inbound applications, sources candidates, researches them and handles outreach.
Result AI screening saves 2 to 4 hours a day on inbound candidates.
50 staffUSA
Private healthcare provider
Ranks every application out of 100 against the job description, then runs AI video interviews with the shortlist using questions the manager chose and transcribes the answers.
Result AI screening saved 30 hours of first-stage screening on a single role.
18 staffUK
Chartered accountancy practice
Runs credit control for the practice's own invoices. The AI sends payment reminders at the times clients tend to pay, including evenings and weekends, and moves clients onto Direct Debit.
Result Average days paid late fell from 40 to 4.
Not statedUK
Accountancy practice
Picks up invoices and receipts from client Gmail and Outlook inboxes, extracts the data and pushes draft records straight into Xero for the team to review.
Result Inbox monitoring fell from 20 hours a week to 2 or 3 hours.
Not statedUK
Plastic injection moulding manufacturer
Reads supplier invoices, checks them against purchase orders and company records, flags discrepancies for review and tracks each invoice from receipt to payment. Hooked into the firm's DELMIAWorks ERP.
Result The software is expected to save more than 60 hours of admin a month.
More than 80 staffUK
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