Wilderness Motorhomes
Premium motorhome rental company, New Zealand
- Size
- About 70 staff
- Where
- New Zealand
The job
The company brought its customer data together in HubSpot and then switched on Customer Agent to answer web chat and WhatsApp enquiries from travellers around the world, including outside New Zealand business hours.
Tool: HubSpot Customer Agent · More using HubSpot Customer Agent
What happened
Customer Agent resolves 81% of website chat enquiries on its own and 60% of WhatsApp enquiries.
About half of all conversations now happen outside office hours, up from 35%. Before the agent, replies could take up to 12 hours and after hours enquiries were often missed.
Before you believe it
HubSpot wrote the story, so it is a vendor story. The page does not say how an enquiry counts as resolved. The firm also unified its data in HubSpot, so not all of the gain is from the agent. About 70 staff and 240 motorhomes are on the page. Date not shown on the source page.
Try this prompt
Test the job on your own material before buying anything. Replace the highlighted brackets.
Here are the 30 questions customers ask us most before booking and our answers: [FAQ]. Write a short, friendly reply for each one. Mark any question where the answer depends on dates, price or availability so that it is passed to a person.
Source
HubSpot ↗, Not shown · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
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