Customer serviceVendor story
Panoramic Doors
Glass door manufacturer, Fort Worth, Texas
The company put HubSpot Customer Agent, which it calls Doora, on its quote pages to answer questions from homeowners about sizes, colours and hurricane and energy ratings. The team updates the knowledge base as new questions come up and treats any question the agent cannot answer well as a prompt to improve it.
Result The agent has an 88% helpful rating across more than 2,000 conversations.
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