Panoramic Doors
Glass door manufacturer, Fort Worth, Texas
- Size
- Not stated
- Where
- US
The job
The company put HubSpot Customer Agent, which it calls Doora, on its quote pages to answer questions from homeowners about sizes, colours and hurricane and energy ratings. The team updates the knowledge base as new questions come up and treats any question the agent cannot answer well as a prompt to improve it.
Tool: HubSpot Customer Agent · More using HubSpot Customer Agent
What happened
The agent has an 88% helpful rating across more than 2,000 conversations.
Weekly chats grew from 20 to 30 at launch in December to hundreds a week. The company says the agent absorbed the work of one dedicated customer service role without a replacement hire.
Before you believe it
HubSpot wrote the story, so it is a vendor story. The page does not explain how the 88% helpful rating was measured. A helpful rating is not the same as a problem solved. The page does not give a staff count, so size is not confirmed. Date not shown on the source page.
Try this prompt
Test the job on your own material before buying anything. Replace the highlighted brackets.
Here are the questions buyers ask on our quote page and our approved answers: [Q AND A]. Write a reply for each in plain English. Mark any question about price, lead time or technical ratings that should always go to a person.
Source
HubSpot ↗, Not shown · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
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