Hells Canyon Pharmacy
Independent community pharmacy
- Size
- Not stated
- Where
- US
The job
A voice agent answers calls about refills and prescription status, using the patient's medication history. It submits refill requests and queues a renewal request to the prescriber when a refill is not allowed. It writes patient notes back to the pharmacy management system.
Tool: TJM Labs Voice AI
What happened
In its first 30 days the agent handled 749 calls and submitted 380 refill requests without staff.
It went live 15 days after one scoping meeting, which was the only staff time needed. Script volume had grown from about 300 a day to 600 on peak days and calls were going to voicemail.
Before you believe it
TJM Labs wrote the story, so it is a vendor story. The page gives no staff count, so size is not confirmed. The 749 calls and 380 refills are counts of work done, not savings. Patient safety and privacy rules apply, so check what the agent is allowed to say and what a pharmacist must confirm.
Try this prompt
Test the job on your own material before buying anything. Replace the highlighted brackets.
List the 15 most common reasons patients phone our pharmacy. For each one say what the caller needs, what the system can answer on its own and when it must pass the call to a pharmacist. Add the identity checks we need before sharing any prescription detail.
Source
TJM Labs ↗, 10 September 2026 · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
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