Bikepacking equipment maker selling online (Tailfin)
- Size
- Not stated
- Where
- UK
- Tool
- Tidio Lyro AI
What the AI did
An AI chat agent answers product and order questions on the website, including order status through a WooCommerce link. It hands over to staff when they're available.
The result
The chatbot resolved 71% of customer enquiries without a person.
Check before trusting
Ask how the vendor counts a resolution and how 395.5 hours was calculated in 30 days.
Prompt to try it
Test the job on your own material before buying anything. Replace the highlighted brackets.
I run customer service for a [PRODUCT] business. Here are our top 20 customer questions from the last month: [PASTE QUESTIONS]. Here is our returns, delivery and warranty policy: [PASTE POLICY]. Write a short, friendly answer to each question using only the policy. Mark any question the policy doesn't cover so a person can answer it.
Source
Tidio ↗, 1 April 2026 · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
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