Cosmetics and fragrance online retailer (Outlier Group)
- Size
- Not stated
- Where
- UK
- Tool
- Adelante (managed AI support agent)
What the AI did
A managed AI agent answers support tickets, most of them 'where's my order?', using courier tracking data.
The result
it resolves over 80% of tickets end to end. Their Trustpilot rating went from 3.5 to 4.2.
Check before trusting
Read a sample of AI replies each week. Make sure refunds and complaints go to a person.
Prompt to try it
Test the job on your own material before buying anything. Replace the highlighted brackets.
A customer asks: [CUSTOMER_MESSAGE]. Their order is [ORDER_NUMBER] and the courier status is [TRACKING_STATUS]. Draft a short reply that gives the status and the next step. If the parcel looks lost, say you'll pass it to [TEAM_MEMBER].
Source
Adelante ↗, 2 June 2026 · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
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