Boiler and heating repair firm, Kent
- Size
- 4 engineers, no office staff
- Where
- UK
- Tool
- A Smith.ai-style AI receptionist (exact product not named)
What the AI did
Put an AI receptionist on the main phone line to answer calls the engineers missed while on jobs and book them into the calendar.
The result
Over 90 days with a real client, an AI answering line turned 43 out of 61 previously missed calls into booked jobs. It cost £199 a month.
Check before trusting
Ring the line yourself with awkward test calls before it goes live. Read the call summaries every day for the first month, especially anything urgent.
Prompt to try it
Test the job on your own material before buying anything. Replace the highlighted brackets.
Write a phone script for an AI receptionist at [BUSINESS_NAME], a [TRADE] firm covering [AREA]. It must handle these five questions: [QUESTIONS]. It must never quote a price or promise a time. Anything else becomes a message texted to [OWNER_NAME].
Source
Lilach Bullock ↗, 9 July 2026 · self-reported
This source is independent of the tool supplier or is an official publication.
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