Hospitable
Short-term rental management platform
- Size
- 140 staff
- Where
- Not stated (US-focused article)
- Tool
- Not named (AI agents)
What the AI did
Used AI agents to answer most customer support queries, alongside code, finance and marketing work.
The result
AI answers 70% of customer support queries.
Had it not implemented AI tools, the 140-person company would have needed to triple its 65-person support team, says Hamana. ... answer 70% of customers’ support queries
Check before trusting
Measure customer satisfaction and repeat contacts, not just the share of tickets the AI closes. Keep a quick route to a person.
Prompt to try it
Test the job on your own material before buying anything. Replace the highlighted brackets.
Here are 50 recent support tickets with the replies that solved them: [TICKETS]. Group them by type, draft a standard answer for each type and list the types that should always go to a person.
Source
TIME ↗, 14 May 2026 · press
This source is independent press coverage, not written by the tool supplier.
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