easyfundraising
Online fundraising platform for charities and causes
- Size
- More than 85 staff
- Where
- UK
- Tool
- Zendesk AI
What the AI did
AI agents answer shopper and charity enquiries by email and chat in front of a six-person support team.
The result
AI handles roughly 70% of incoming questions entirely or partially.
roughly 70 per cent of incoming questions are handled entirely or partially by AI
Check before trusting
Check what 'partially handled' means in your own numbers. Watch questions about missing donations, which need a person.
Prompt to try it
Test the job on your own material before buying anything. Replace the highlighted brackets.
Here are our help articles: [HELP_ARTICLES]. A user asks: [QUESTION]. Answer only from the articles. If the answer isn't there, say a person will reply within [TIME].
Source
Zendesk ↗, 3 June 2026 · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
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