Customer serviceVendor storyUC-018

Independent estate agent for sales and lettings (Conrad Estate Agents)

Size
Sole practitioner
Where
UK (Barry, Vale of Glamorgan, Wales)
Tool
Felicity Voice & Messaging from LightWork AI (live since 15 May 2026)

What the AI did

Inbound calls and Rightmove and Zoopla enquiries go to an AI voice agent that answers, qualifies the caller and books viewings, including after hours. It also handles email enquiries and booking confirmations.

The result

The AI line answered 273 calls in the first 6.5 weeks with none going to voicemail.

Check before trusting

The page has no publication date and the results cover only the first six and a half weeks. The founder runs it alone and manages about 150 properties.

Prompt to try it

Test the job on your own material before buying anything. Replace the highlighted brackets.

I run a small [TYPE OF BUSINESS] and miss calls after hours. Write a call-handling script for an AI phone assistant. It should greet callers as [BUSINESS NAME], find out what they need, ask these qualifying questions: [LIST QUESTIONS], offer slots from [BOOKING RULES] and take a message for anything it can't handle. Include what it must never promise.

Source

LightWork AI ↗, Not stated on page (results cover first 6.5 weeks from go-live on 15 May 2026) · vendor story

This source was written or published by the supplier of the tool, so treat the claim as a sales story.

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