Managed IT service provider (GCIT)
- Size
- Not stated
- Where
- Australia (Gold Coast)
- Tool
- Built in-house on the Anthropic API (Claude), working in ConnectWise
What the AI did
An AI coworker called Belle triages every ticket, filters out noise and duplicates, writes up investigations and closes routine tickets. Anything risky needs human approval, and people handle outages.
The result
Average first response time fell by 80%, from 5.5 hours to 1.1 hours.
Check before trusting
GCIT is an IT firm that built this itself and is a Claude partner, so a non-technical firm would need a supplier to do the same.
Prompt to try it
Test the job on your own material before buying anything. Replace the highlighted brackets.
Here are the last [NUMBER] support emails we received, with personal details removed: [PASTE EMAILS]. Sort each one into urgent, routine, duplicate or noise. For each routine one, draft a short reply using our help notes: [PASTE HELP NOTES]. List anything that needs a person and say why.
Source
GCIT blog ↗, 3 June 2026 · official
This source is an official publication.
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