Short-term rental management platform (Hospitable)
- Size
- 140
- Where
- Not stated (US-focused article)
- Tool
- Not named (AI agents)
What the AI did
Used AI agents to answer most customer support queries, alongside code, finance and marketing work.
The result
Had it not implemented AI tools, the 140-person company would have needed to triple its 65-person support team, says Hamana. ... answer 70% of customers’ support queries
Check before trusting
Measure customer satisfaction and repeat contacts, not just the share of tickets the AI closes. Keep a quick route to a person.
Prompt to try it
Test the job on your own material before buying anything. Replace the highlighted brackets.
Here are 50 recent support tickets with the replies that solved them: [TICKETS]. Group them by type, draft a standard answer for each type and list the types that should always go to a person.
Source
TIME ↗, 14 May 2026 · press
This source is independent of the tool supplier or is an official publication.
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