Watch and jewellery brand selling direct (Burker)
- Size
- About 20 staff
- Where
- Netherlands (Amsterdam)
- Tool
- Tidio Lyro AI Agent
What the AI did
An AI agent sits on website chat as the first line of support and answers all where-is-my-order requests, cutting what goes to the outsourced email team.
The result
The chatbot resolved about 80% of conversations in April.
Check before trusting
Only two months of data (March and April), so ask how it copes at peak times such as Black Friday.
Prompt to try it
Test the job on your own material before buying anything. Replace the highlighted brackets.
Customers keep asking where their order is. Our courier is [COURIER], standard delivery takes [DAYS] and tracking links are sent by [METHOD]. Write five short replies for the most common versions of this question, including a late order, a lost parcel and an order shipped abroad. Tell me which cases should always go to a person.
Source
Tidio ↗, 20 May 2026 · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
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