East Norwich Bagels
Bagel shop and deli, East Norwich, New York
- Size
- Not stated
- Where
- US
The job
The shop uses Maple to take phone orders for pickup, delivery and routine catering, entering them into its Clover till like normal tickets. Staff still handle catering for a later day and payment stays at the counter.
Tool: Maple
What happened
Maple takes about 9,500 phone orders a year for the shop, worth about $125,000.
The calls Maple answers save the team about 12 hours of phone time a week. At setup, a breakfast sandwich ticket was first quoted at 30 minutes and was corrected to 10 minutes to match how the kitchen works.
Before you believe it
Maple is selling the product, and the yearly figures are the shop pace so far carried over twelve months, not a full year of records. Maple itself notes that the 30 times figure is sales against its $350 monthly cost, not profit.
Try this prompt
Test the job on your own material before buying anything. Replace the highlighted brackets.
Write the phone ordering script for our shop. Take the order item by item from this menu: [MENU], confirm quantities, name, pickup or delivery and time, and quote [MINUTES] minutes. Send any order for a later day, and any catering order over [AMOUNT], to a member of staff.
Source
Maple ↗, 1 July 2026 · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
More from the archive
Cove Smart
Home security provider, Orem, Utah
The provider uses Tidio Lyro AI Agent to answer customer questions and grow self-service support, so its support agents spend less time on repeat questions.
Result Self-service resolution rose by 70% after Lyro was introduced.
Not statedUS
Pastreez
Online macaron bakery, Costa Mesa, California
The two founders use Tidio to answer customer inquiries about their macarons, delivery and orders on their online shop, converting visitors who would otherwise leave without asking.
Result 70% of customer inquiries convert through Tidio.
2 staffUS
The Muzzle Movement
Dog muzzle maker
The firm uses Tidio Lyro AI Agent to resolve customer support tickets and answer product and sizing questions about its muzzles, and uses lead generation bots on the same site.
Result 74% of conversations were automated with the Lyro AI Agent.
Not statedUK
Keep browsing: more in Customer service (31)
New entries every week
The archive grows weekly. Get the stories in your inbox, with the context behind them.