O'Connor Insurance Associates
Insurance agency, North Carolina
- Size
- 11 staff
- Where
- US
The job
The agency uses Sonant, an AI receptionist it calls Quinn, to answer and route its calls, handle routine questions and block vendor spam calls, so licensed staff are not interrupted by calls that only need transferring.
Tool: Sonant
What happened
The agency freed more than 58 hours a month that calls used to take up.
The agency handles over 700 calls a month. Sonant reports an 8 times return on its monthly spend in 30 days and over 90% call handling accuracy, and the receptionist does not give coverage advice or change policies.
Before you believe it
Sonant is selling the product, and the hours rest on the agency own working that each call costs five minutes including the time to refocus afterwards. The agency tried another AI phone product first and could not deploy it, so setup support is part of the story here.
Try this prompt
Test the job on your own material before buying anything. Replace the highlighted brackets.
Write the call handling script for our agency receptionist. For each of these call types: [CALL TYPES], say what information to take, what to say, and which member of staff the call goes to. Never give coverage advice, and always offer a person if the caller asks for one.
Source
Sonant ↗, 11 August 2026 · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
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