Air One Air Conditioning, Heating, Plumbing & Electric
Family HVAC, plumbing and electrical firm, Colton, California
- Size
- About 12 staff
- Where
- US
The job
An AI voice agent answers after-hours and weekend calls in English and Spanish and books jobs straight onto the schedule, including same-night emergency slots.
Tool: ServiceTitan AI Virtual Agent · More using ServiceTitan AI
What happened
Between March and mid-June nearly every after-hours lead was booked, against an estimated 30% under the old answering service.
The firm went live in January 2026, and a second agent now covers daytime overflow.
Before you believe it
ServiceTitan's own article says the two figures don't cover the same period or measure the same thing, and the 30% is from memory. The firm had to rebuild its job types so emergencies were booked the same night.
Try this prompt
Test the job on your own material before buying anything. Replace the highlighted brackets.
Here are our job types: [JOB_TYPES]. Mark which are emergencies to book tonight, which can wait until tomorrow and which should always go to a person. Explain each choice in one line.
Source
ServiceTitan ↗, 24 July 2026 · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
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