5 sourced use cases from firms of 1 to 200 people. Filter the full archive by ServiceTitan AI to combine it with a category, region or search.
Family HVAC, plumbing and electrical firm, Colton, California
An AI voice agent answers after-hours and weekend calls in English and Spanish and books jobs straight onto the schedule, including same-night emergency slots.
Result Between March and mid-June nearly every after-hours lead was booked, against an estimated 30% under the old answering service.
About 12 staffUS
HVAC company, Layton, Utah
An AI virtual agent replies to inbound leads within minutes, day or evening, and books the job.
Result Conversion on inbound leads rose from 9.2% to 28.5%.
Not statedUS
Plumbing firm, Atlanta area
An AI voice agent answers calls first, books and reschedules jobs, and passes calls to a person when needed, including over the holidays.
Result The agent books 80% of the calls it answers first, and passes 30% to a person.
Not statedUS
Residential and commercial HVAC contractor, McKinney, Texas
An AI voice agent takes calls from customers who press one, books and reschedules maintenance visits in the scheduling system, and hands calls to staff when needed.
Result Over 90% of the calls the agent answered ended in a booked job, and 72% were booked with no human involvement.
Not statedUS
Plumbing, heating and electrical contractor, Denver
An AI virtual agent answers calls, texts and online leads around the clock, books jobs against real technician capacity, and confirms, reschedules or cancels appointments.
Result The firm says the agent has recovered $1.33 million in revenue from jobs it would otherwise have lost.
About 110 staffUS
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