Brothers Plumbing, Heating & Electric
Plumbing, heating and electrical contractor, Denver
- Size
- About 110 staff
- Where
- US
The job
An AI virtual agent answers calls, texts and online leads around the clock, books jobs against real technician capacity, and confirms, reschedules or cancels appointments.
Tool: ServiceTitan AI Virtual Agent · More using ServiceTitan AI
What happened
The firm says the agent has recovered $1.33 million in revenue from jobs it would otherwise have lost.
Call abandonment fell from about 30% to between 5% and 10%. More than 600 service jobs came through the agent, with one month above $200,000. The call centre grew from nine to 10 staff.
Before you believe it
'Recovered' revenue is the firm's estimate of jobs it would have lost. The article says the agent went live in January 2026 but counts results 'since November', so ask which. The firm spent months cleaning up job types and capacity data first.
Try this prompt
Test the job on your own material before buying anything. Replace the highlighted brackets.
A customer sent this message after hours: [MESSAGE]. Our open slots tomorrow are [SLOTS] and our job types are [JOB_TYPES]. Draft a short reply that names the right job type, offers the best slot and gives the call-out fee of [FEE].
Source
ServiceTitan ↗, 2 September 2026 · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
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An AI voice agent answers after-hours and weekend calls in English and Spanish and books jobs straight onto the schedule, including same-night emergency slots.
Result Between March and mid-June nearly every after-hours lead was booked, against an estimated 30% under the old answering service.
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True Pros Heating and Air
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An AI virtual agent replies to inbound leads within minutes, day or evening, and books the job.
Result Conversion on inbound leads rose from 9.2% to 28.5%.
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Superior Plumbing
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An AI voice agent answers calls first, books and reschedules jobs, and passes calls to a person when needed, including over the holidays.
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Not statedUS
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