Superior Plumbing
Plumbing firm, Atlanta area
- Size
- Not stated
- Where
- US
The job
An AI voice agent answers calls first, books and reschedules jobs, and passes calls to a person when needed, including over the holidays.
Tool: ServiceTitan AI Virtual Agent (Contact Center Pro) · More using ServiceTitan AI
What happened
The agent books 80% of the calls it answers first, and passes 30% to a person.
As staff left, the call team went from six full-time and one part-time to three full-time plus the agent. For the first time in 40 years, no call handler worked Thanksgiving or Christmas.
Before you believe it
The smaller call team came from people leaving, not cuts, and is the firm's own account. It went live in October 2025, so results cover only a few months. Check the escalation rules before you rely on it.
Try this prompt
Test the job on your own material before buying anything. Replace the highlighted brackets.
Here is a transcript of a call our AI agent handled: [TRANSCRIPT]. Tell me whether the booking was right for job type [JOB_TYPE], what it should have asked, and whether it should have passed the call to a person.
Source
ServiceTitan ↗, 2 February 2026 · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
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