True Pros Heating and Air
HVAC company, Layton, Utah
- Size
- Not stated
- Where
- US
The job
An AI virtual agent replies to inbound leads within minutes, day or evening, and books the job.
Tool: ServiceTitan AI Virtual Agent · More using ServiceTitan AI
What happened
Conversion on inbound leads rose from 9.2% to 28.5%.
The share of conversations that needed a person fell from 22.7% to 0.6%. One lead that came in at 8:33pm got a reply two minutes later and was booked by 8:36.
Before you believe it
The figures come from one paragraph of a ServiceTitan product article, with no time period or lead count. Ask for the period before quoting it.
Try this prompt
Test the job on your own material before buying anything. Replace the highlighted brackets.
A new lead came in at [TIME] asking about [ISSUE]. Draft a two-line text reply that thanks them, asks one question to confirm the job type and offers these slots: [SLOTS].
Source
ServiceTitan ↗, 15 September 2026 · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
More from the archive
Air One Air Conditioning, Heating, Plumbing & Electric
Family HVAC, plumbing and electrical firm, Colton, California
An AI voice agent answers after-hours and weekend calls in English and Spanish and books jobs straight onto the schedule, including same-night emergency slots.
Result Between March and mid-June nearly every after-hours lead was booked, against an estimated 30% under the old answering service.
About 12 staffUS
Superior Plumbing
Plumbing firm, Atlanta area
An AI voice agent answers calls first, books and reschedules jobs, and passes calls to a person when needed, including over the holidays.
Result The agent books 80% of the calls it answers first, and passes 30% to a person.
Not statedUS
Bill Joplin's Air Conditioning and Heating
Residential and commercial HVAC contractor, McKinney, Texas
An AI voice agent takes calls from customers who press one, books and reschedules maintenance visits in the scheduling system, and hands calls to staff when needed.
Result Over 90% of the calls the agent answered ended in a booked job, and 72% were booked with no human involvement.
Not statedUS
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