Bill Joplin's Air Conditioning and Heating
Residential and commercial HVAC contractor, McKinney, Texas
- Size
- Not stated
- Where
- US
The job
An AI voice agent takes calls from customers who press one, books and reschedules maintenance visits in the scheduling system, and hands calls to staff when needed.
Tool: ServiceTitan AI Virtual Agent · More using ServiceTitan AI
What happened
Over 90% of the calls the agent answered ended in a booked job, and 72% were booked with no human involvement.
It handled more than 1,300 calls in three and a half months. When a call handler left, the team went from five to four without replacing them. The agent averages about three minutes a call, against three to four for staff.
Before you believe it
Customers choose the agent by pressing one, so it may get the simpler calls. A June 2026 ServiceTitan press release adds $74,000 of extra booked revenue, but that's the firm's estimate published by the vendor.
Try this prompt
Test the job on your own material before buying anything. Replace the highlighted brackets.
Write a phone script for an AI agent that books [SERVICE_TYPE] visits. It should confirm the customer's name and address, offer slots from [SLOTS], explain the fee of [FEE], and hand over to a person if the customer mentions [ESCALATION_TRIGGERS].
Source
ServiceTitan ↗, 20 April 2026 · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
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Result Between March and mid-June nearly every after-hours lead was booked, against an estimated 30% under the old answering service.
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True Pros Heating and Air
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Superior Plumbing
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An AI voice agent answers calls first, books and reschedules jobs, and passes calls to a person when needed, including over the holidays.
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