Borrowell
Credit score and financial products service, Toronto
- Size
- Not stated
- Where
- Canada
The job
The service uses Tidio Lyro AI Agent inside its Zendesk ticketing to answer help centre questions and resolve support tickets, with people taking the cases the agent cannot settle.
Tool: Tidio Lyro AI · More using Tidio Lyro
What happened
Lyro achieved an 83% resolution rate in its Zendesk support.
28% of help centre visitors engaged with the agent. Borrowell is a Toronto based service that offers credit monitoring, credit scores and financial product recommendations.
Before you believe it
Tidio is selling its Lyro agent, and the figures on its customer page are the vendor and firm account with no outside check. Resolution rates depend on how much of your support traffic is made of repeat questions covered by your own help content, so test it on your last month of conversations first.
Try this prompt
Test the job on your own material before buying anything. Replace the highlighted brackets.
Here are the questions our customers ask most: [QUESTIONS], and the facts to answer them with: [FACTS]. Write the answers the support agent should give, in our tone, and list the questions it must pass to a person instead of answering.
Source
Tidio ↗, 27 March 2026 · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
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