3 sourced use cases from firms of 1 to 200 people. Filter the full archive by Tidio Lyro to combine it with a category, region or search.
Safety products e-commerce business, Milford, Pennsylvania
Used an AI chat agent on its website to answer product and safety questions round the clock.
Result The resolution rate rose from 39% to 56%.
More than 40 staffUS
Watch and jewellery brand selling direct
An AI agent sits on website chat as the first line of support and answers all where-is-my-order requests, cutting what goes to the outsourced email team.
Result The chatbot resolved about 80% of conversations in April.
About 20 staffNetherlands
Bikepacking equipment maker selling online
An AI chat agent answers product and order questions on the website, including order status through a WooCommerce link. It hands over to staff when they're available.
Result The chatbot resolved 71% of customer enquiries without a person.
Not statedUK
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