Customer serviceVendor storyUC-016

Tailfin

Bikepacking equipment maker (e-commerce)

Size
Not stated
Where
UK
Tool
Tidio Lyro AI

What the AI did

An AI chat agent answers product and order questions on the website, including order status through a WooCommerce link. It hands over to staff when they're available.

The result

71% AI Resolution Rate: Lyro successfully resolved 71% of all customer inquiries without human intervention. 395.5 Hours Saved: In just 30 days, the AI solution saved Tailfin's team nearly 400 hours of support time.

Check before trusting

Ask how the vendor counts a resolution and how 395.5 hours was calculated in 30 days.

Prompt to try it

Test the job on your own material before buying anything. Replace the highlighted brackets.

I run customer service for a [PRODUCT] business. Here are our top 20 customer questions from the last month: [PASTE QUESTIONS]. Here is our returns, delivery and warranty policy: [PASTE POLICY]. Write a short, friendly answer to each question using only the policy. Mark any question the policy doesn't cover so a person can answer it.

Source

Tidio ↗, 1 April 2026 · vendor story

This source was written or published by the supplier of the tool, so treat the claim as a sales story.

More from the archive

Customer serviceCase study

Progressive Credit Union

Credit union (seven branches)

A prototype chatbot answers questions about branch hours, account requirements and policies from the credit union's own documents. It hands over to a live agent with the full conversation when it can't help.

Result PCU staff tested the prototype and found that approximately 90% of general inquiries could be answered by the chatbot, and only 10% of these questions actually required downstream engagement with a live agent.

Not statedIreland
Customer serviceVendor story

Conrad Estate Agents

Independent estate agent (sales and lettings)

Inbound calls and Rightmove and Zoopla enquiries go to an AI voice agent that answers, qualifies the caller and books viewings, including after hours. It also handles email enquiries and booking confirmations.

Result 273 calls answered in the first 6.5 weeks, none to voicemail. 93% resolution rate across calls & messages. 62 qualified leads in the first 6.5 weeks. £2,500 per month additional cost avoidance.

Founder-run (solo operator managing about 150 properties)UK