Pastreez
Online macaron bakery, Costa Mesa, California
- Size
- 2 staff
- Where
- US
The job
The two founders use Tidio to answer customer inquiries about their macarons, delivery and orders on their online shop, converting visitors who would otherwise leave without asking.
Tool: Tidio Lyro AI · More using Tidio Lyro
What happened
70% of customer inquiries convert through Tidio.
The business is run by a husband and wife team of French chefs who make macarons in California and ship them across the United States, with seasonal help at peak times.
Before you believe it
Tidio is selling its Lyro agent, and the figures on its customer page are the vendor and firm account with no outside check. Resolution rates depend on how much of your support traffic is made of repeat questions covered by your own help content, so test it on your last month of conversations first.
Try this prompt
Test the job on your own material before buying anything. Replace the highlighted brackets.
Here are the questions our customers ask most: [QUESTIONS], and the facts to answer them with: [FACTS]. Write the answers the support agent should give, in our tone, and list the questions it must pass to a person instead of answering.
Source
Tidio ↗, 24 March 2026 · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
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