Customer serviceVendor storyUC-017

Burker

Watch and jewellery brand (D2C)

Size
~20
Where
Netherlands (Amsterdam)
Tool
Tidio Lyro AI Agent

What the AI did

An AI agent sits on website chat as the first line of support and answers all where-is-my-order requests, cutting what goes to the outsourced email team.

The result

Lyro resolution rate (April): ~80%. Drop in outsourced email traffic (vs. February): ~50%. Lyro conversations handled in April: 10,000. Lyro resolution rate (March, first month): 75%.

Check before trusting

Only two months of data (March and April), so ask how it copes at peak times such as Black Friday.

Prompt to try it

Test the job on your own material before buying anything. Replace the highlighted brackets.

Customers keep asking where their order is. Our courier is [COURIER], standard delivery takes [DAYS] and tracking links are sent by [METHOD]. Write five short replies for the most common versions of this question, including a late order, a lost parcel and an order shipped abroad. Tell me which cases should always go to a person.

Source

Tidio ↗, 20 May 2026 · vendor story

This source was written or published by the supplier of the tool, so treat the claim as a sales story.

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