Cove Smart
Home security provider, Orem, Utah
- Size
- Not stated
- Where
- US
The job
The provider uses Tidio Lyro AI Agent to answer customer questions and grow self-service support, so its support agents spend less time on repeat questions.
Tool: Tidio Lyro AI · More using Tidio Lyro
What happened
Self-service resolution rose by 70% after Lyro was introduced.
Response times fell by 80% and customer satisfaction rose by 35% on the same page. Its support team had 25 agents, which is a team figure, not a company total.
Before you believe it
Tidio is selling its Lyro agent, and the figures on its customer page are the vendor and firm account with no outside check. Resolution rates depend on how much of your support traffic is made of repeat questions covered by your own help content, so test it on your last month of conversations first.
Try this prompt
Test the job on your own material before buying anything. Replace the highlighted brackets.
Here are the questions our customers ask most: [QUESTIONS], and the facts to answer them with: [FACTS]. Write the answers the support agent should give, in our tone, and list the questions it must pass to a person instead of answering.
Source
Tidio ↗, 27 March 2026 · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
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Result 94% of student inquiries were resolved without human help.
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