Your KAYA
Personal care subscription brand, Warsaw
- Size
- Not stated
- Where
- Poland
The job
The brand uses Tidio Lyro AI Agent to answer customer enquiries about subscriptions, orders and products, after moving its support from Gorgias.
Tool: Tidio Lyro AI · More using Tidio Lyro
What happened
75% of customer enquiries are resolved by the Lyro AI Agent.
The agent handles more than 2,500 tickets a month for the brand. Poland sits in the EU, and in Elsewhere under the current region filter headings of UK, Ireland, US and Elsewhere.
Before you believe it
Tidio is selling its Lyro agent, and the figures on its customer page are the vendor and firm account with no outside check. Resolution rates depend on how much of your support traffic is made of repeat questions covered by your own help content, so test it on your last month of conversations first.
Try this prompt
Test the job on your own material before buying anything. Replace the highlighted brackets.
Here are the questions our customers ask most: [QUESTIONS], and the facts to answer them with: [FACTS]. Write the answers the support agent should give, in our tone, and list the questions it must pass to a person instead of answering.
Source
Tidio ↗, 27 March 2026 · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
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