MattressNextDay
Online mattress and bed retailer, Whitstable
- Size
- Not stated
- Where
- UK
The job
The retailer uses Tidio Lyro AI Agent to answer delivery, returns and product questions on its online shop, resolving most conversations without a person and passing the rest to its support team.
Tool: Tidio Lyro AI · More using Tidio Lyro
What happened
The firm saves over 400 hours a month, with 73% of conversations automated.
The page headline figure is the hours saved each month across its support traffic. The company is an online mattress and bed retailer based in Whitstable, Kent.
Before you believe it
Tidio is selling its Lyro agent, and the figures on its customer page are the vendor and firm account with no outside check. Resolution rates depend on how much of your support traffic is made of repeat questions covered by your own help content, so test it on your last month of conversations first.
Try this prompt
Test the job on your own material before buying anything. Replace the highlighted brackets.
Here are the questions our customers ask most: [QUESTIONS], and the facts to answer them with: [FACTS]. Write the answers the support agent should give, in our tone, and list the questions it must pass to a person instead of answering.
Source
Tidio ↗, 23 March 2026 · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
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Pastreez
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