Edinburgh Boiler Company
Boiler installation and servicing company, Edinburgh
- Size
- Not stated
- Where
- UK
The job
An AI agency built automations around ServiceM8 and the firm's CRM. AI agents respond to boiler survey enquiries, book them and keep customers updated. They also handle admin and job co-ordination that had taken the office team over 120 hours a week.
Tool: Custom Built (flowio automations, ServiceM8, CRM and AI agents)
What happened
Time from a new lead to a booked survey fell from 1 day to 5 minutes.
The page reports over 120 hours a week of admin and co-ordination handled, over 20,000 workflow executions at a 98% success rate and 533+ hours saved a month. Before this, 30% of boiler survey leads waited more than a day to be booked in. The firm's turnover was over 10 million pounds in 2025.
Before you believe it
flowio is the agency that built the system and wrote the story, so it is a vendor story. Date not shown on the source page. The page gives turnover but no staff count. The agency's own hours figures do not line up. It gives over 120 hours a week in one place, 533 hours a month in another and 180 falling to 47 hours a week in a third. Use the lead time as the firmest number.
Try this prompt
Test the job on your own material before buying anything. Replace the highlighted brackets.
A new boiler survey enquiry has arrived: [ENQUIRY]. Check that it has a name, phone number, address and boiler type. If anything is missing, write a short text asking for it. If it is complete, suggest three survey slots from this diary: [DIARY] and write the confirmation message.
Source
flowio ↗, Not shown · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
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