Customer servicePressAI agentUC-135

Jolly Heating Air Plumbing and Electric

Heating, plumbing and electrical contractor, Cincinnati

Size
58 staff
Where
US

The job

Probook answers after hours and overflow calls and website chats, books jobs straight into the CRM, helps with dispatching, sends maintenance reminder and promotion texts, and produces KPI reports.

Tool: Probook

What happened

After hours booking rate rose from 25% to 40% with an answering service to 60% to 70% with AI.

The company has grown by 50%, with revenue up 40%, while adding no dispatch staff and only one call handler. People answering the phone still book 85% to 90% of calls, so AI is kept for after hours and overflow.

Before you believe it

The figures are from the company in a trade magazine article. The growth figures cover the whole business, not only the AI, and the firm says human call takers still book at a higher rate.

Try this prompt

Test the job on your own material before buying anything. Replace the highlighted brackets.

Here is our after hours call script and our booking rules: [SCRIPT AND RULES]. Write the questions an after hours phone assistant should ask to book a repair, and the points at which it should hand the call to the on call technician.

Source

Contracting Business ↗, 1 September 2026 · press

This source is independent press coverage, not written by the tool supplier.

More from the archive

Customer servicePressAI agent

Echo Janitorial Services

Commercial cleaning company, Abbotsford, British Columbia

An AI receptionist in the Jobber job management platform answers the company phone, fielding job inquiries and vendor pitches and passing on only the calls the owner needs to take. Inquiries from the website intake form flow straight into the same platform.

Result The AI receptionist costs $99 a month against roughly $4,000 a month in wages and payroll taxes for a person doing the same job.

Not statedElsewhere

Keep browsing: more in Customer service (34)