Deddington Health Centre
NHS dispensing GP practice, Oxfordshire
- Size
- Not stated (12,000 registered patients)
- Where
- UK
The job
An AI digital receptionist called Jackie answers inbound patient calls with no queue. It takes appointment, sick note and routine care requests and books blood test and screening appointments directly into the booking system. Reception staff work alongside it.
Tool: Auxilis (Jackie)
What happened
Over a 30 day period Jackie handled 2,191 calls, resolved 1,142 end to end and returned 54.2 hours of reception time.
Average resolution time was 2.8 minutes. After a May 2026 pilot, 88% of the patient services team surveyed wanted to continue. The practice serves more than 12,000 patients and is rated Good by the CQC.
Before you believe it
Auxilis wrote the story, so it is a vendor story. Date not shown on the source page. The page shows a reporting period of 2 June to 1 July 2026. The staff count is not given and the page only gives patient numbers. The 52% end to end resolution rate is for the pilot period. Check clinical safety rules with your own governance lead.
Try this prompt
Test the job on your own material before buying anything. Replace the highlighted brackets.
You answer calls for a GP practice. Ask the caller for their name, date of birth and what they need. For blood tests and routine reviews, offer slots from this list: [SLOTS]. For anything urgent, such as chest pain, tell the caller to call 999 and pass them to a member of staff at once. Never give medical advice.
Source
Auxilis ↗, Not shown · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
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