Truemed
Health payments company, US
- Size
- 50 staff
- Where
- US
The job
The head of support built internal tools and automations in Lindy to classify tickets, route escalations and answer compliance and eligibility questions. He built them himself without engineers.
Tool: Lindy
What happened
The cost of an automated ticket fell from 1.00 dollar to 0.33 dollars and 36% of support volume is handled without a person.
The page says no dedicated engineering time was needed. The company handles regulated HSA and FSA payments, so replies must stay compliant.
Before you believe it
Lindy wrote the story, so it is a vendor story. Date not shown on the source page. The figures are reported by Truemed, as the page states. The 0.33 dollar cost per ticket is for automated tickets only and may leave out the head of support's time to build and maintain it. Regulated payment replies need compliance review.
Try this prompt
Test the job on your own material before buying anything. Replace the highlighted brackets.
Here is a support ticket: [TICKET TEXT]. Put it in one category from this list: [CATEGORIES]. If it is an eligibility question, draft a reply from the policy text below and mark any wording a compliance reviewer must approve. If it needs a person, say who it should go to.
Source
Lindy ↗, Not shown · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
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