Dirty Bird Chicken N' Waffles
Restaurant, Niagara Falls, New York
- Size
- Not stated
- Where
- US
The job
Certus AI answers the restaurant's phone, takes orders and answers questions. The owner started as a sceptic and now relies on it for every call.
Tool: Certus AI · More using Certus AI
What happened
Certus handles 90% of calls and the page says it saves about 11 hours a week.
The owner says 10 to 20% of calls used to be missed. The page says the phone was previously answered by staff who were also running the kitchen and front of house.
Before you believe it
Certus wrote the story, so it is a vendor story. The 90% is a call handle rate from the vendor and the 11 hours are the owner's estimate. The missed call share is also the owner's own count. The page gives no staff count.
Try this prompt
Test the job on your own material before buying anything. Replace the highlighted brackets.
You answer the phone for a restaurant. Our menu and prices are: [MENU]. Our opening hours are [HOURS]. A caller wants to place a pickup order. Take the order one item at a time, repeat it back with the total and ask for a name and phone number. If the caller asks for something not on the menu, say so and offer the nearest item.
Source
Certus AI ↗, 7 March 2026 · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
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