Jimmy's Seaside Burgers and Wings
Restaurant, Tupelo, Mississippi
- Size
- Not stated
- Where
- US
The job
Certus AI answers the restaurant's phone so staff can stay on the floor. The owner says people are the hardest part of running a restaurant, so the phone is the part they handed over.
Tool: Certus AI · More using Certus AI
What happened
The system has answered more than 3,000 calls and saved more than 100 hours of staff time.
The vendor puts the value above 20,000 dollars, which is an estimate and not used as the result.
Before you believe it
Certus wrote the story, so it is a vendor story. The call count and hours are the vendor's. The 20,000 dollars is an estimate. The page gives no staff count and no period for the call figure.
Try this prompt
Test the job on your own material before buying anything. Replace the highlighted brackets.
You answer the phone for a burger restaurant. Menu: [MENU]. Hours: [HOURS]. Answer common questions about the menu, wait times and location. Take pickup orders and repeat them back. If you cannot answer, take a name and number and tell the caller a manager will call back.
Source
Certus AI ↗, 13 May 2026 · vendor story
This source was written or published by the supplier of the tool, so treat the claim as a sales story.
More from the archive
Hells Canyon Pharmacy
Independent community pharmacy
A voice agent answers calls about refills and prescription status, using the patient's medication history. It submits refill requests and queues a renewal request to the prescriber when a refill is not allowed. It writes patient notes back to the pharmacy management system.
Result In its first 30 days the agent handled 749 calls and submitted 380 refill requests without staff.
Not statedUS
SummitPoint
Consulting and creative production company, Austin, Texas
The firm uses the Smith.ai AI receptionist to answer every call from sales leads, vendors and partners at any hour. It follows custom call playbooks and FAQs, screens and takes details from leads and emails an instant summary of each call so the chief of staff can route it.
Result The firm says its sales profit rose 60% this year compared with last year.
Not statedUS
Panoramic Doors
Glass door manufacturer, Fort Worth, Texas
The company put HubSpot Customer Agent, which it calls Doora, on its quote pages to answer questions from homeowners about sizes, colours and hurricane and energy ratings. The team updates the knowledge base as new questions come up and treats any question the agent cannot answer well as a prompt to improve it.
Result The agent has an 88% helpful rating across more than 2,000 conversations.
Not statedUS
Keep browsing: more in Customer service (51) · more using Certus AI (6)
New entries every week
The archive grows weekly. Get the stories in your inbox, with the context behind them.