HR and peopleVendor storyUC-007

Urban Rest

Serviced apartments and hotel operator

Size
Approximately 150 (page also says 130+)
Where
Australia, New Zealand, Ireland and UK
Tool
Employment Hero AI Recruitment Agent

What the AI did

Thirty shortlisted candidates for a new hotel's front-of-house roles did an AI-led interview instead of a phone screen. The one-person HR team then reviewed responses and called around 10.

The result

Hired 4 people from 1,300 applicants. 5–10 hours saved on a single hiring campaign.

Check before trusting

Check right-to-work and fairness rules in your own country before letting AI run any part of an interview.

Prompt to try it

Test the job on your own material before buying anything. Replace the highlighted brackets.

I'm hiring [NUMBER] [JOB TITLE] staff for a [TYPE OF VENUE]. Write a 10-minute first-round interview script with 5 questions covering right to work, relevant experience, problem-solving and a common workplace scenario. Add a simple scoring guide and a short message telling candidates how the interview works and how their answers will be used.

Source

Employment Hero ↗, 24 July 2026 · vendor story

This source was written or published by the supplier of the tool, so treat the claim as a sales story.

More from the archive

HR and peoplePress

We Are Zenith

Recruitment, apprenticeship and workforce development organisation

Put three staff from recruitment, marketing and client relationships through a Level 3 Digital Support Technician apprenticeship with an AI pathway. They now use AI for first drafts, building web pages and sourcing candidates.

Result Staff reporting time savings of up to eight hours a week. Marketing Assistant Jasmine Scott uses AI every day and estimates it saves her around eight hours a week. Senior Recruitment Consultant Faye Turner now uses an AI agent that sources suitable candidates from LinkedIn based on a job description, saving her around two hours.

Not statedUK