Heidi use cases

4 sourced use cases from firms of 1 to 200 people. Filter the full archive by Heidi to combine it with a category, region or search.

Admin and back officeVendor story

Kamloops Surgical Centre

Private surgical centre, Kamloops, British Columbia

When the one transcriptionist who typed every operative report retired, the centre set up Heidi with a custom operative report template in about 90 minutes. For a trial period the administrative assistant ran the same audio through Heidi and compared the output line by line before anything changed.

Result Daily transcription time fell from four hours to 20 minutes.

Not stated (up to 30 physicians use the centre)Canada
Admin and back officeVendor story

Fourways Veterinary Hospital

24 hour veterinary hospital, Johannesburg, South Africa

Vets used Heidi to capture consultations and write the clinical record in a three month pilot from March to May 2026. It also cut the note writing that vets had been doing after hours. A vet reads and approves each note.

Result Documentation time during working hours fell by 25%, from a median of 120 minutes to 90 minutes a day.

25 vets, over 20 nurses and over 30 assistantsSouth Africa
Admin and back officeVendor story

Kennedy White Orthopedic Center

Orthopaedic practice, Florida

Providers use the Heidi AI scribe to record the visit and draft the note, which they check and paste into the records system. Some dictate a full note to it as they would to a human transcriptionist. The team keeps refining templates as billing requirements change.

Result The practice has almost stopped spending about $450,000 a year on nine contracted transcriptionists.

31 providers (15 physicians and 16 physician assistants)US