Updated every week · last updated 30 October 2026
What AI actually did for real firms.
Real AI results from firms of 1 to 200 people. Each entry names the firm, the job and the outcome, links to its source, and gives you a prompt to try on your own work, plus a note on what to check.
The newest entries where an AI agent does the work.
Electrical contractor, Florida
Avoca Responder and WebChat answer inbound calls and web enquiries around the clock. The firm says it used to lose almost every after hours lead.
Result The after hours booking rate rose from 10% to 75%.
Not statedUS
NHS dispensing GP practice, Oxfordshire
An AI digital receptionist called Jackie answers inbound patient calls with no queue. It takes appointment, sick note and routine care requests and books blood test and screening appointments directly into the booking system. Reception staff work alongside it.
Result Over a 30 day period Jackie handled 2,191 calls, resolved 1,142 end to end and returned 54.2 hours of reception time.
Not stated (12,000 registered patients)UK
Health payments company, US
The head of support built internal tools and automations in Lindy to classify tickets, route escalations and answer compliance and eligibility questions. He built them himself without engineers.
Result The cost of an automated ticket fell from 1.00 dollar to 0.33 dollars and 36% of support volume is handled without a person.
50 staffUS
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Private surgical centre, Kamloops, British Columbia
When the one transcriptionist who typed every operative report retired, the centre set up Heidi with a custom operative report template in about 90 minutes. For a trial period the administrative assistant ran the same audio through Heidi and compared the output line by line before anything changed.
Result Daily transcription time fell from four hours to 20 minutes.
Not stated (up to 30 physicians use the centre)Canada
Emergency medicine group, Cape Town, South Africa
Emergency doctors in the group used Heidi in a 90 day pilot with 25 clinicians to write notes while they work and not from memory after the shift.
Result Notes finished in under five minutes rose from 17% to 70% of all notes.
25 clinicians across 3 emergency centresSouth Africa
24 hour veterinary hospital, Johannesburg, South Africa
Vets used Heidi to capture consultations and write the clinical record in a three month pilot from March to May 2026. It also cut the note writing that vets had been doing after hours. A vet reads and approves each note.
Result Documentation time during working hours fell by 25%, from a median of 120 minutes to 90 minutes a day.
25 vets, over 20 nurses and over 30 assistantsSouth Africa
Orthopaedic practice, Florida
Providers use the Heidi AI scribe to record the visit and draft the note, which they check and paste into the records system. Some dictate a full note to it as they would to a human transcriptionist. The team keeps refining templates as billing requirements change.
Result The practice has almost stopped spending about $450,000 a year on nine contracted transcriptionists.
31 providers (15 physicians and 16 physician assistants)US
Independent community pharmacy
A voice agent answers calls about refills and prescription status, using the patient's medication history. It submits refill requests and queues a renewal request to the prescriber when a refill is not allowed. It writes patient notes back to the pharmacy management system.
Result In its first 30 days the agent handled 749 calls and submitted 380 refill requests without staff.
Not statedUS
Consulting and creative production company, Austin, Texas
The firm uses the Smith.ai AI receptionist to answer every call from sales leads, vendors and partners at any hour. It follows custom call playbooks and FAQs, screens and takes details from leads and emails an instant summary of each call so the chief of staff can route it.
Result The firm says its sales profit rose 60% this year compared with last year.
Not statedUS
Glass door manufacturer, Fort Worth, Texas
The company put HubSpot Customer Agent, which it calls Doora, on its quote pages to answer questions from homeowners about sizes, colours and hurricane and energy ratings. The team updates the knowledge base as new questions come up and treats any question the agent cannot answer well as a prompt to improve it.
Result The agent has an 88% helpful rating across more than 2,000 conversations.
Not statedUS
Premium motorhome rental company, New Zealand
The company brought its customer data together in HubSpot and then switched on Customer Agent to answer web chat and WhatsApp enquiries from travellers around the world, including outside New Zealand business hours.
Result Customer Agent resolves 81% of website chat enquiries on its own and 60% of WhatsApp enquiries.
About 70 staffNew Zealand
Roofing contractor, Spokane and Richland, Washington
The co-owner had linked Asana and the Jobber CRM with Zapier for years. He then rebuilt his workflows as Next-Gen Zaps by pointing Claude at his apps. The Zaps copy leads, update job cards, file estimates, send notices and text new leads within a couple of minutes. Zapier agents watch all 14 Next-Gen Zaps and suggest fixes. Claude builds each Zap and he tests it and checks the data lands on the sheet.
Result Inquiry to signed job conversion is up at least 15%. The follow up Zaps catch 10 to 15 leads a month that would have been missed.
About 40 staffUS
Two person wealth advisory firm, San Diego, California
The firm built a custom HubSpot agent that looks at several deal properties together, spots stalled client opportunities and suggests the advisor's next step. It also set up Breeze Assistant so the part time caller can look up details such as which meeting link to use and what lifecycle stage a client is in without asking the advisors. Marketing Studio drafts campaign content inside the same system.
Result The firm estimates it saves $70,000 to $90,000 a year across its three businesses without new headcount.
2 staff plus a part time callerUS
Ecotourism tiny house builder, Singapore
The marketing team uses Gemini inside Google Workspace to draft campaign ideas and ad copy for different audiences and to check research findings. Gemini also writes meeting notes in Meet and summaries of long email threads.
Result First drafts of content take up to 50% less time and asset approval takes up to 40% less time. Together that is about 30 work hours a month.
Nearly 100 staffSingapore
Fast casual restaurant group, five locations, Washington D.C., Maryland and Virginia
An AI catering sales agent run as a managed service found catering fit businesses within 30 miles of the five restaurants and named the office manager or assistant who places orders. It contacted lapsed customers after 30, 60 and 90 days, ran email, call and text sequences and answered catering enquiries. It drafted quotes from the catering menu. Kutlerri.ai's team checked each quote, RASA approved it and an invoice with a payment link went out on the same thread.
Result The agent closed $450,000 in new catering revenue in 10 months with no new hires and no paid ads.
Not stated (five locations)US
Digital marketing agency, Vancouver and Toronto, Canada
The agency had about 7,000 dormant contacts from its old sales database and ran about 1,200 of them through HubSpot Prospecting Agent. The agent researched each contact's history with the agency, wrote a first email that referred to it and followed up several times. Replies that were ready to book went to self scheduling links. The sales team handled the replies.
Result In just over three weeks the agent re-engaged more than 1,000 dormant leads and booked 24 meetings. More than $750,000 in proposals followed and one deal of about $200,000 closed.
55 specialistsCanada
Solo employment law practice, New Jersey
A new solo attorney uses GenieAI to draft briefs and complaints and the documents needed to set up the practice. He prompts it with the facts and the clause he needs, then edits the result.
Result Drafting a brief fell from about 8 hours to about 2 hours, a 75% cut.
1 attorneyUS
Medical technology start up, UK
The team used GenieAI instead of outside law firms to draft and review funding contracts for a seed round. A law firm quote was 15,000 to 20,000 pounds.
Result The firm closed a 1.5 million pound round and says it saved about 12,000 pounds in legal fees.
About 10 staffUK
Recruitment consultancy, UK
The founder uses GenieAI to draft and check the placement contracts and terms of business for each candidate placement. Work that needed outside lawyers now takes one sitting.
Result Candidate placement paperwork fell from 5 to 6 hours to about 20 minutes per deal.
1 personUK
Real estate developer, US
The founder uses GenieAI to draft and review leases, purchase contracts and LLC documents before they go to outside counsel. Counsel now reviews a finished draft instead of writing from scratch.
Result Drafting a legal document fell from about 40 hours to about 5 hours.
5 staffUS
Tax advisory firm, Bavaria and Brandenburg
The whole team uses one controlled AI workspace, Logicc, hosted in Germany, for research, drafts and summaries in client files. The firm chose it so that client data is processed within German data protection rules and the confidentiality duty of tax advisers. Before this, AI use across the firm was uneven.
Result Active users save 1.8 hours a day on average.
About 50 staffGermany
Medical group, Australia
Practice nurses use Lyrebird to write notes and complete chronic disease management plans and mental health assessments while keeping their eyes on the patient.
Result Nurses cut 15 minutes off every appointment and the practice added 15 appointments a week.
Not statedAustralia
General practice, Toowoomba, Queensland
Doctors use Lyrebird to write notes and complete documentation before lunch instead of typing it. It also helps justify complex item numbers for billing.
Result Documentation delays fell from 1.5 to 2 hours down to 35 to 40 minutes.
Not statedAustralia
Clinical immunology practice, Australia
A clinical immunologist used to dictate letters in the room and then spend time reformatting the transcript. He now uses Lyrebird to write the letter from the consultation.
Result He saves 10 to 15 minutes per patient, down from about 20 minutes of dictation and cleanup.
Not stated (one specialist featured)Australia
General practice, Australia
A GP uses Lyrebird, which writes clinical notes from the consultation and links to the BP Premier record system. He customises the note style and uses the referral and care plan workflows.
Result He reclaims about an hour a day of note writing and sees 2 to 3 extra patients a day.
Not statedAustralia
Rehabilitation medicine practice, New South Wales
A rehabilitation physician uses Lyrebird to write consultation notes and then one click letters, including long insurance letters. Before this she handwrote notes and dictated letters and paid for outside transcription.
Result Time per patient fell from about 2.5 hours to under 1 hour.
1 doctorAustralia
Disability support provider, Geelong, Victoria
Behaviour support practitioners use Heidi to write case notes and supervision records. Staff used to spend supervision time and evenings writing up notes.
Result The provider says it cut 2 to 3 hours of daily admin and practitioners now meet fortnightly targets.
Team of 18 practitionersAustralia
Gastroenterology clinic, Kuala Lumpur
A consultant gastroenterologist and hepatologist uses Heidi to produce clinical documents and notes from his consultations. He says it raises the floor of his documentation on his busiest days.
Result Around 13 hours of after hours admin are reclaimed every week, over 1,000 hours across 4,135 sessions.
Not stated (consultant led clinic)Malaysia
Physiotherapy clinic, Hong Kong
Physiotherapists use one shared Heidi template to write session notes on the spot. The clinic books 30 minute slots with no gaps, which it says cannot work with typed notes.
Result Physiotherapists get 2 to 3 hours back every day.
8 staffHong Kong
Hearing clinic, Singapore
Audiologists use Heidi to write consultation notes and to bring clinical evidence into the session. The clinic CEO says it helps care as well as efficiency.
Result Note taking fell from 5 to 10 minutes per case to 1 to 2 minutes, on one senior audiologist's estimate.
7 staffSingapore
Dental practice, London
Dentists, orthodontists and other clinicians use the Heidi scribe to write clinical notes from the consultation. The practice uses the Heidi Practice plan across the team. Staff read the transcript, then copy it into the record.
Result Clinicians went from up to 15 minutes writing notes per patient to about a minute checking and pasting the transcript.
18 cliniciansUK
Electrical contractor, Florida
Avoca Responder and WebChat answer inbound calls and web enquiries around the clock. The firm says it used to lose almost every after hours lead.
Result The after hours booking rate rose from 10% to 75%.
Not statedUS
NHS dispensing GP practice, Oxfordshire
An AI digital receptionist called Jackie answers inbound patient calls with no queue. It takes appointment, sick note and routine care requests and books blood test and screening appointments directly into the booking system. Reception staff work alongside it.
Result Over a 30 day period Jackie handled 2,191 calls, resolved 1,142 end to end and returned 54.2 hours of reception time.
Not stated (12,000 registered patients)UK
Health payments company, US
The head of support built internal tools and automations in Lindy to classify tickets, route escalations and answer compliance and eligibility questions. He built them himself without engineers.
Result The cost of an automated ticket fell from 1.00 dollar to 0.33 dollars and 36% of support volume is handled without a person.
50 staffUS
Physical therapy practice, Annapolis, Maryland
Smith.ai's AI Receptionist answers calls while the founder treats patients. It asks qualifying questions, captures lead details and emails him a summary within seconds.
Result Every lead who left a message was booked, a 100% booking rate. The founder also avoided about 1,500 dollars a month for a receptionist.
1 (solo practice)US
Junk removal company, Pittsburgh area, Pennsylvania
Goodcall's AI voice agent answers calls the owner misses while he is on jobs and takes messages. It works with Yelp ad leads and gives quick quotes.
Result In the first 30 days the firm captured 41 leads and 5 bookings and says revenue rose by 2,500 dollars.
10 or moreUS
Brewery and restaurant, Bloomington, Illinois
Slang AI answers the brewery's phone for reservations and questions so staff do not have to stop service to take calls.
Result Slang saved 43 hours of labour worth 774 dollars in the first 60 days.
Not stated (1 location)US
Cafe, Charlotte, North Carolina
Slang AI answers calls for reservations, takeaway orders and questions across both locations. Staff used to answer the phone between greeting guests.
Result Slang answered 3,088 calls in 90 days and handled 60% of them without a person.
Not stated (2 locations)US
Restaurant, Tupelo, Mississippi
Certus AI answers the restaurant's phone so staff can stay on the floor. The owner says people are the hardest part of running a restaurant, so the phone is the part they handed over.
Result The system has answered more than 3,000 calls and saved more than 100 hours of staff time.
Not statedUS
Pizza and pasta restaurant, Hinesville, Georgia
Certus AI answers the restaurant's phone and takes orders. The owner says the phone is their lifeline.
Result The system has taken more than 1,500 orders and saved more than 120 hours of staff time.
Not statedUS
Restaurant and catering business, Tecumseh, Michigan
Certus AI answers the phone for orders and enquiries and upsells add ons. The owner says the restaurant missed most calls before.
Result The page puts labour saved at about 2,500 dollars a month and upsell revenue at 3,722 dollars a month.
Not statedUS
Restaurant, Niagara Falls, New York
Certus AI answers the restaurant's phone, takes orders and answers questions. The owner started as a sceptic and now relies on it for every call.
Result Certus handles 90% of calls and the page says it saves about 11 hours a week.
Not statedUS
Boiler installation and servicing company, Edinburgh
An AI agency built automations around ServiceM8 and the firm's CRM. AI agents respond to boiler survey enquiries, book them and keep customers updated. They also handle admin and job co-ordination that had taken the office team over 120 hours a week.
Result Time from a new lead to a booked survey fell from 1 day to 5 minutes.
Not statedUK
Health and wellness brand, Netherlands
Gorgias AI Agent and Shopping Assistant answer order questions and help shoppers pick products. The lean support team handles the rest. The founder's Netflix show tripled ticket volume overnight.
Result The team handled 3 times the ticket volume without new headcount.
Not statedNetherlands
Online tech education provider, US
The team built an AI agent in Make that sets up and labels ad campaigns. It uses Google Gemini to read the creative files and fill in the labelling that used to be done by hand.
Result Ad setup is up to 7 times faster.
51 to 200 staffUS
Bookkeeping firm, Colorado
The team uses Ask Double, the AI chat agent inside Double, for review and repetitive data work across more than 80 clients. One client sends thousands of invoices a month that must be split across income categories. Ask Double does that split.
Result Ask Double takes 20 to 30 hours of manual review and repetitive data work off the team each month.
Not stated (founder plus a part time hire)US
Accounting and bookkeeping firm, Singapore
Bulk PDFs from clients, each holding 20 to 30 invoices, go into Tofu. Tofu splits them and extracts the line items into Xero. The firm had asked its previous capture tool for line item extraction for about two years without success.
Result The firm says document extraction and data entry time fell by 30 to 40%.
Two bookkeeping and accounting teamsSingapore
Accounting and corporate services firm, Singapore
Staff upload client bank statements and bills to Tofu, which reads each page and posts the lines to Xero. Junior staff now review the extracted data instead of typing it. The firm tried four other tools over twelve years before settling on this one.
Result Bank statement processing fell from 10 to 15 minutes a page by hand in Excel to under 2 minutes.
20 staffSingapore
Outsourced bookkeeping firm, Colombo
Bookkeepers upload client documents, from system invoices to handwritten receipts, to Tofu. Tofu reads and codes them and posts to QuickBooks. One person now covers three clients that each had a dedicated bookkeeper.
Result One bookkeeper now handles three clients that previously needed three dedicated bookkeepers.
10 bookkeepersSri Lanka
Accounting and corporate advisory firm, Malaysia
Bookkeeping preparers send client invoices and receipts through Tofu once it has been trained on each client. Tofu reads the documents and posts them to Xero or QuickBooks Online. Staff review the entries. The firm began with a handful of clients and now runs 14 through it.
Result The accounting manager says Tofu saves more than 50% of the bookkeeping time on data entry for well trained client entities.
10 to 12 preparersMalaysia
CFO services and bookkeeping firm, Malaysia
The two person bookkeeping team uploads supplier and sales invoices to Tofu. Tofu reads them and posts them to QuickBooks Online with the document attached to each transaction. Staff review the entries instead of typing them.
Result Monthly close moved from missing the 15th every month to finishing by the 10th.
2 bookkeepers plus leadershipMalaysia
School caterer, Cyprus
The CFO scans the week's supplier invoices and uploads them to Tofu. Tofu reads each invoice line by line and posts every line to the right cost code in QuickBooks. Before this, mixed invoices were booked as one line and keyed in at weekends. He checks the lines against the invoice on screen.
Result Month end close fell from about 40 hours to 40 minutes to an hour a week plus about an hour at month end.
14 staffCyprus
Talent agency run from Vienna for Hollywood clients
The founder built an AI chatbot called Ari that handles routine client communication, from everyday enquiries to recommending outfits for premieres. Make automations handle actor applications from start to finish. He built it himself on Make after finding other platforms too complicated.
Result Client count went from about 100 to 300 within months with no new staff.
Not statedUS
Cafe and grill, Marietta, Georgia
Certus answers calls, takes orders and upsells, so the host can focus on customers. The owner was missing roughly 400 calls a month while staff chose between the phone and guests. The restaurant takes about 800 calls a week.
Result The restaurant says more than $18,000 a month is recovered from previously missed calls.
Not statedUS
Restaurant, Hawaii
Certus answers every phone call and takes orders, including when the restaurant is closed. Staff no longer have to choose between the phone and the guests in front of them.
Result The restaurant says $8,354 a month is recovered from orders that used to be missed.
Not statedUS
Consumer wipes brand
Make automations and AI agents handle shipments and sample orders. One agent called Diesel Dan builds all inbound shipments from manufacturers to warehouses. Another reads incoming emails, works out which products to send to which customers, creates the orders and sends tracking updates.
Result The Diesel Dan agent frees 200 hours a year for each supply chain team member.
40 staffUS
Immigration, criminal defence and family law firm, Louisiana
New leads from the website and Meta arrive in the marketing inbox. An AI step in Zapier reads each message and works out the case type. It drafts a first reply with qualifying questions, creates the record in Clio Grow, then sends a text and an email and phones the lead. The intake team is alerted that someone new is ready for follow up. A lawyer still reviews client facing messages.
Result The firm says more than 66 hours of administrative time are saved each month.
34 staffUS
Disability support provider, Sydney
The Recruitment Agent writes screening questions from the job description. Candidates complete video screenings. The HR business partner watches them instead of reading hundreds of applications. Credentials are flagged.
Result The HR business partner says she saves around 15 minutes per candidate who applies.
Not statedAustralia
Sauna and wellness operator, Perth
The Recruitment Agent writes screening questions from the job description and invites candidates to record video screenings. The recruiter watches them instead of spending hours on the phone. The firm advertised on four job boards and now manages applicants in one place.
Result Screening fell from 2 to 3 hours per applicant to 10 to 15 minutes.
80 staffAustralia
Restaurant group, England and Wales
Suppliers email their bills to Tofu and the finance lead sends receipts and chef card purchases on WhatsApp. Tofu reads each document, codes it line by line and sends the bill to Xero. The lead reviews it weekly and matches it to the bank feed.
Result The finance lead estimates it saves him about two days a week.
Not statedUK
Tax advisory and accounting firm, Malaysia
Staff upload a client's bank statements to Tofu, which reads each line. They review what it extracted and then approve it into Xero. The firm describes Tofu as working like an intern that learns from corrections.
Result A 10 page bank statement fell from about 30 minutes to about 2 minutes.
Not statedMalaysia
Accounting and tax compliance firm, Quezon City
The team uploads invoices to Tofu, which pulls out supplier names, tax numbers, addresses and the VATable and VAT exempt split. It then pushes draft transactions into QuickBooks Online. Processors review, correct and verify. The firm set up rules for Philippine tax authority requirements.
Result Preparing quarterly VAT reporting for one entity fell from a week to three days.
10 staffPhilippines
Accounting and business setup firm, Dubai
Bills, sales invoices and bank statements go through Tofu, which reads them and posts them to Xero for a person to review. Associates and new joiners handle Tofu while accountants do advisory and compliance work. A 30 day trial of 50 bills began the rollout in August 2025.
Result Processing a bill fell from 3 to 4 minutes to under 1.5 minutes.
50 staffUAE
Corporate services and bookkeeping firm, Malaysia
A two person accounting team uploads clients' mixed invoice PDFs to Tofu, which reads and sorts them, including Chinese language documents. The team checks the extracted data and publishes it to Xero with the documents attached.
Result Bookkeeping for a clean client file fell from 3 to 4 hours to 30 to 60 minutes.
Not statedMalaysia
General contractor and construction manager, Royersford, Pennsylvania
Adaptive captures each bill, applies AI coding and routes it through approvals. The CFO reviews every transaction before importing approved bills into Foundation, the accounting system. Project managers approve in one click in Procore.
Result A month of bill processing went from about a week and a half to a single day, with no added headcount.
Not statedUS
Accountancy practice, Zoetermeer
Campai set up Microsoft 365 Copilot for the firm and fed it 20 years of the firm's own knowledge. The firm moved from hourly billing to fixed monthly subscriptions as part of the change.
Result The firm says it saves 8 hours a week, described as a measurement rather than an estimate.
Not statedNetherlands
Commercial and residential general contractor, Tucson, Arizona
Before the first site visit the owner asks the client for the scope of work and a dozen photos of the property, feeds both into Handoff and gets a preliminary estimate. On a roof job he had two priced options in hand at the walkthrough, a full tear off and a lighter re-roof.
Result Estimate turnaround on larger jobs fell from one to two weeks to the same day, often from the truck.
1 staffUS
Personal injury law firm, Northern California
Paralegals upload collision reports and medical records and Supio builds the medical chronology, works out the recoverable medical specials and drafts the demand letter. Its assistant also explains injuries and lists defences the other side might raise.
Result Building the medical chronology, economics tab and demand letter for a case, which could take 80 hours by hand, now takes moments.
Not statedUS
Commercial cleaning company, Abbotsford, British Columbia
An AI receptionist in the Jobber job management platform answers the company phone, fielding job inquiries and vendor pitches and passing on only the calls the owner needs to take. Inquiries from the website intake form flow straight into the same platform.
Result The AI receptionist costs $99 a month against roughly $4,000 a month in wages and payroll taxes for a person doing the same job.
Not statedElsewhere
Heating and cooling contractor, Woodbridge, Virginia
AI from UpSmith takes routine work off the customer service reps, following up on estimates customers have not yet accepted and handling membership inquiries.
Result Follow up sales from unsold estimates rose by 25% after going live.
Not statedUS
Home remodelling contractor, Whitman, Massachusetts
The owner describes each bathroom job in his own words and Handoff builds the estimate from his saved presets, pricing the materials and adding consumables such as screws, compound tape and framing nails that he used to round off or leave out.
Result Writing a bathroom estimate fell from about an hour to 10 to 15 minutes.
Not statedUS
Residential remodeller, Fernandina Beach, Florida
The owner built shared Claude projects for estimating, sales qualification, HR and procedure searches. The ballpark estimating tool takes a salesperson description of the scope and property, compares it with past jobs and market data and drafts a budget in the company own cost codes, asking for missing information rather than guessing.
Result Compiling a ballpark remodel budget fell from eight hours to about 30 minutes.
32 staffUS
Theatre and film rights publisher, Berlin
About 200 royalty statements arrive each week from theatres and other licensees, on paper and digitally and each in a different layout. AI agents built on Make by the publisher office systems supplier, Horn & Görwitz, pull out the data, match the line items and pass them to the publisher own billing system.
Result Processing the weekly royalty statements fell from about two days of one person time to two hours.
Not statedEU
Heavy duty truck repair business, Calgary and Lethbridge
Technicians type plain language prompts into ShopCoach AI, the AI built into the ShopView shop management platform, and it generates detailed work orders. The firm also records its internal meetings and sales calls and uses ShopView AI tools to analyse them for coaching points.
Result Building a 20 or 30 line work order fell from 20 minutes or more to 30 seconds.
Not statedElsewhere
Personal injury law firm, Irvine, California
The firm uses EvenUp to draft settlement demand letters, track client treatment timelines and prepare for calls with insurance adjusters. During live adjuster calls, attorneys use the Companion assistant to check details such as injection counts and last dates of care.
Result Producing a settlement demand letter fell from seven days to 30 minutes.
40 staffUS
Granola maker, New York
The founder uses Gemini to organise her stock tracking and paperwork, NotebookLM to find answers in long store manuals and avoid shipping or labelling mistakes and Nano Banana to design website backgrounds and test packaging ideas.
Result Gemini saves the founder 20 hours a week on stock tracking paperwork.
5 staffUS
CPA and financial planning practice for healthcare professionals, Palatine, Illinois
The founder moved client bookkeeping from QuickBooks to an AI based accounting platform built around its own ledger. Once the system learns a client transaction patterns it reconciles accounts automatically, and he mostly reviews its work instead of processing every entry.
Result Onboarding a new bookkeeping client fell from two to four hours to about one hour.
1 staffUS
Design and build remodeller, St. Louis, Missouri
The president uses AI as an assistant to write his monthly 300 word staff newsletter article. He also built a custom Claude project, the Mosby Business Advisor, by answering guided prompts on values, goals, target market and the management team and uploading the employee manual, financials and employee reviews. Each of the 12 managers uses it for advice grounded in the business. A separate set-up checks scopes of work from the 13 salespeople for grammar problems and conflicting information before they go to clients.
Result The monthly staff newsletter article fell from 45 to 60 minutes to five minutes.
135 staffUS
Independent insurance agency, El Dorado County, California
RingCentral AI Receptionist answers inbound calls, routes each caller to the right person and answers common questions without tying up staff. RingCentral AI Virtual Assistant transcribes every call as it happens, and agents copy the talking points into their CRM.
Result Call routing fell from five minutes to 24 seconds per caller, a 91% cut.
Fewer than 20 staffUS
Accountancy practice, Poole
Clients send receipts and invoices straight from the Dext app, and Dext AI Assist automates the repetitive bookkeeping steps and suggests corrections, which the team reviews and approves before anything reaches the ledger. The junior bookkeeper also uses it to query transactions instead of searching email chains and spreadsheets.
Result Bookkeeping heavy jobs take around 25% less time, on the practice own estimate.
About 23 staffUK
Staffing and recruitment firm, Kalamazoo, Michigan
Sense Voice AI makes the first screening phone calls to job applicants, asks the screening questions and sends full transcripts to recruiters, who scan the answers and choose who to interview.
Result Recruiters saved 497 hours on screening calls, about 166 hours a month, after around 1,300 AI screenings.
About 207 staffUS
Architecture and masterplanning practice, Stirling
Through the Scottish Government funded National AI Adoption Programme, The Data Lab built a prototype tender analysis tool for the practice. Staff upload tender documents and the tool pulls out requirements, deadlines and scoring criteria, flags risks, scores and ranks opportunities, and drafts bid responses from the firm own case studies, with staff reviewing and adjusting the results.
Result Each user saves around 2 hours a week on tender review and preparation.
About 29 staffUK
Personal injury law firm, Castle Rock, Colorado
Two attorneys and their support staff use Supio to search thousands of pages of records during depositions, find contradictions between witness transcripts, build medical chronologies and draft demand letters.
Result A case stuck at a $700,000 offer settled for $3 million after Supio found more than 14 earlier records of neck pain during a deposition.
About 5 staffUS
Personal injury law firm, Pennsylvania, New Jersey and Delaware
The firm uses Supio to assemble demand packs, scan medical records and flag treatments or bills the team had missed, across attorneys, paralegals and case managers.
Result Demand packs sent rose from about 30 a month to 110.
About 70 staffUS
Personal injury law firm, Phoenix
Instead of referring out small personal injury cases, the firm kept them and runs the processing through Supio. Supio Agent rates every incoming injury case, drafts the plaintiff fact sheet and complaint, and runs a scheduled morning brief for the managing partner, while attorneys spend their time talking to clients.
Result A portfolio of 1,400 small cases that used to be referred out now runs on three people, earning 2.7 times the fee a referral paid.
About 105 staffUS
Litigation law firm, San Francisco
When an eighth year associate left, the firm did not replace them and used Legion, a litigation drafting platform, to produce first drafts of complaints and other filings, which the lawyers then edit.
Result Staffing costs fell 27% and profits rose after the firm used AI drafting instead of replacing a departing associate.
Not statedUS
Heating, plumbing and electrical contractor, Cincinnati
Probook answers after hours and overflow calls and website chats, books jobs straight into the CRM, helps with dispatching, sends maintenance reminder and promotion texts, and produces KPI reports.
Result After hours booking rate rose from 25% to 40% with an answering service to 60% to 70% with AI.
58 staffUS
Online guitar school
Using Claude, the founder built custom tools to replace HubSpot, Calendly, Vimeo and DocuSign, pulled all customer data into one place, and has staff oversee AI agents that write marketing copy, follow up with prospects and help guitar teachers onboard students.
Result Replacing four software subscriptions with custom built tools saves about $250,000 a year.
30 staffUS
Automotive sheet metal prototype and production firm, Coventry
In a feasibility study backed by the BridgeAI programme, the engineering team tested Multi-X AI, a tool that predicts how vehicle parts will form in manufacture, in place of traditional physics based simulation.
Result Simulation time fell by 80% compared with traditional methods.
More than 110 staffUK
Financial and accountancy recruitment consultancy, Manchester
After AI training from a further education college adviser, the team uses ChatGPT to draft job adverts and marketing, alongside Sourcewhale and Firefish CRM for candidate outreach and engagement.
Result Work that took one to two hours now takes 10 to 15 minutes.
About 6 staffUK
Social enterprise for girls confidence and careers, England
The charity posts roles through Employment Hero, where the Recruitment Agent and SmartMatch search a pool of candidates and surface the top five matches for each role, replacing job boards and agencies for most hires.
Result Time spent shortlisting candidates fell by 60%.
12 staffUK
Tax, accounting and audit firm, Troy, Ohio
The firm uses Thomson Reuters Audit Intelligence Analyze to focus audit testing on risk and size samples, CoCounsel to draft engagement letters with current language, and Ready to Advise to turn client returns into tax planning reports that junior staff can prepare.
Result Each audit takes at least 5 to 6 fewer staff hours.
Not statedUS
Outsourced accounting, HR and fractional CFO firm
The team used Claude to design a Power Automate workflow and an Office Script, built in Microsoft tools the firm already had, to run a client invoicing process.
Result Monthly invoicing time for one client fell from about 20 hours to under 3.
About 30 staffUS
Payroll and bookkeeping firm, Chattanooga
The firm built 13 AI agents on top of its Gusto payroll and bookkeeping data, each aimed at one bottleneck, including labour insights, business valuation and review of bookkeeping overages.
Result A 15 hour labour insights process now takes 3 minutes.
About 16 staffUS
Audiology clinic, London
Heidi records consultations, including tinnitus therapy and balance assessments of up to three hours, and drafts notes, referral letters and reports in the clinic own templates, which clinicians review. It is linked to the patient management system and can write up sessions held in Portuguese or French in English.
Result Weekly admin and reporting time fell from two or three hours to about half an hour.
Not statedUK
Specialist audiology and therapy clinic, Reading
Heidi listens to each consultation and drafts structured notes, reports and letters, which the clinician reviews, edits and approves before anything is saved. It is used most on hearing therapy sessions with long case histories.
Result Documentation time per consultation halved, from 10 minutes to 5.
Not statedUK
Bathroom products importer and wholesaler, Netherlands
An AI agent built with Lleverage watches the order inbox, reads orders that arrive as emails, PDFs, CSVs and spreadsheets, and creates the sales order in Microsoft Dynamics 365 Business Central. It drafts a reply when a commission number is missing and sends unknown article codes to a person.
Result Over 90% of incoming orders now go into Business Central with no manual input.
Not statedNetherlands
Tax, bookkeeping and fractional CFO practice, El Paso, Texas
The owner moved 27 client books from QuickBooks Desktop to Digits, an AI accounting platform that categorises transactions and keeps a real time ledger. Client questions about transactions are handled inside the platform, and he used its API to send branded monthly statements to every client automatically.
Result Month end close fell from 18 days to five.
1 staffUS
Design and build remodeler, Hudson, Ohio
The owner uses Claude as the link between the firm software, through MCP connections and a third party JobTread integration layer. On the accounting side an AI agent helps input vendor bills, match purchase orders and budget lines and support reconciliation in JobTread. Claude also turns recorded client calls into draft proposals and pulls job decisions together into final scopes and budgets.
Result Commission calculations that took a full day are now done in under an hour, with an audit trail.
8 staffUS
Personal injury law firm
Every inbound call goes through Eve, where an AI intake agent called Jenny runs the intake conversation around the clock, works through whether there was negligence, an injury and a viable defendant, scores the lead, and can put a qualified caller on hold and hand the live call to a member of staff with a summary.
Result Calls that went to voicemail or unanswered fell from about 20% to zero.
Not statedUS
Bookkeeping and business advisory firm
The firm turned on Xero auto-reconciliation, powered by JAX, across a cross-section of client files and tested it for up to ten weeks, keeping it on for simpler clients and switching it off per account where transfers and intercompany activity caused errors.
Result On one simple client file, 69 of 116 transactions were auto-reconciled in 30 days with no errors flagged.
Not statedAustralia
GP medical practice, Aberdeen
Clinicians use Heidi during consultations to draft clinical notes and referral letters as the visit happens, instead of writing them up afterwards or handing them to a secretary. The team also uses its task feature in place of paper notes to track follow-ups.
Result Clinicians save one to two hours a day.
Not statedUK
Home security provider, Orem, Utah
The provider uses Tidio Lyro AI Agent to answer customer questions and grow self-service support, so its support agents spend less time on repeat questions.
Result Self-service resolution rose by 70% after Lyro was introduced.
Not statedUS
Online macaron bakery, Costa Mesa, California
The two founders use Tidio to answer customer inquiries about their macarons, delivery and orders on their online shop, converting visitors who would otherwise leave without asking.
Result 70% of customer inquiries convert through Tidio.
2 staffUS
Dog muzzle maker
The firm uses Tidio Lyro AI Agent to resolve customer support tickets and answer product and sizing questions about its muzzles, and uses lead generation bots on the same site.
Result 74% of conversations were automated with the Lyro AI Agent.
Not statedUK
RV training academy, Athens, Texas
The academy uses Tidio Lyro AI Agent, trained on its website content, to answer questions from prospective and current students about training programmes, so advisors can spend their time on enrolment and career guidance.
Result 94% of student inquiries were resolved without human help.
Not statedUS
Smartphone maker and retailer
The firm uses Tidio Lyro AI to answer product, order and support questions from customers in several countries, in place of its previous support setup.
Result Its AI resolution rate rose from 27% to 68%, a 152% increase.
Not statedUS
Gaming marketplace
The marketplace uses Tidio Lyro AI Agent to answer buyer and seller support questions about accounts, game keys, currency and orders, after returning to Tidio from another provider.
Result GameBoost achieved an 86% resolution rate with the Lyro AI Agent.
Not statedUK
Online apparel retailer
The retailer uses Tidio Lyro AI to answer order, printing and delivery questions on its store, resolving most conversations without a person.
Result Jiffy.com reached a 70% resolution rate without human intervention.
Not statedUS
Credit score and financial products service, Toronto
The service uses Tidio Lyro AI Agent inside its Zendesk ticketing to answer help centre questions and resolve support tickets, with people taking the cases the agent cannot settle.
Result Lyro achieved an 83% resolution rate in its Zendesk support.
Not statedCanada
Personal care subscription brand, Warsaw
The brand uses Tidio Lyro AI Agent to answer customer enquiries about subscriptions, orders and products, after moving its support from Gorgias.
Result 75% of customer enquiries are resolved by the Lyro AI Agent.
Not statedPoland
Online mattress and bed retailer, Whitstable
The retailer uses Tidio Lyro AI Agent to answer delivery, returns and product questions on its online shop, resolving most conversations without a person and passing the rest to its support team.
Result The firm saves over 400 hours a month, with 73% of conversations automated.
Not statedUK
Car repair business
The business uses Tidio Lyro AI Agent on its website to answer customer questions and handle booking and repair enquiries, with sales conversations handled by the agent outside working hours.
Result 89% of conversations were automated with the Lyro AI Agent.
Not statedUK
Bagel shop and deli, East Norwich, New York
The shop uses Maple to take phone orders for pickup, delivery and routine catering, entering them into its Clover till like normal tickets. Staff still handle catering for a later day and payment stays at the counter.
Result Maple takes about 9,500 phone orders a year for the shop, worth about $125,000.
Not statedUS
Barbershop, Chicago
The shop uses AgentZap, an AI receptionist that answers every call, checks each barber availability and specialism, books the appointment and sends a confirmation text, so barbers do not stop mid-cut to answer the phone.
Result Appointments booked rose by 55% within 60 days, from calls that used to be missed.
Not statedUS
Insurance agency, North Carolina
The agency uses Sonant, an AI receptionist it calls Quinn, to answer and route its calls, handle routine questions and block vendor spam calls, so licensed staff are not interrupted by calls that only need transferring.
Result The agency freed more than 58 hours a month that calls used to take up.
11 staffUS
Physiotherapy and rehab clinic group, Sydney
The founder uses Claude to forward and route clinic email automatically, matching sender names to the treating specialist, and is building tools that read patient notes and files to draft letters and reports to specialists.
Result Automated email handling saves about seven to eight hours a week.
Not statedAustralia
Engineering and project controls firm, Dublin
The firm built Strata Nucleus, its own platform that brings data from about 80 projects a month into one place and applies machine learning to it to flag risks and improve planning. It also uses Copilot and Claude across the team for content and finding documents.
Result Planning durations were cut by up to 18%.
About 80 staffIreland
Professional cosmetics company, Crespellano
The company put Tidio chatbots and live chat on its online shop to capture leads, answer order questions and support Shopify orders outside working hours.
Result Lead generation rose by 500% a month after installing Tidio.
Not statedItaly
Creative and growth agency, Princeton, New Jersey
The two founders built a Claude pipeline that scores how well a prospect fits from meeting notes, prices the work from their own past projects, drafts the proposal and produces a statement of work ready for signature.
Result A process that took weeks per deal is now done within minutes in a day.
Not statedUS
Modest fashion brand, Bandung
The founder used Meta Advantage+ to find buyers in Malaysia and Meta Business Agent to answer customer enquiries, after training through the Meta Small Business Growth Academy.
Result Customer response time fell from 30 to 60 minutes to under two minutes.
Not statedIndonesia
Grocery store, Malvern, Iowa
The owner photographs the highlighted pages of his wholesaler catalogue and sends them to his Meta Muse agent, which builds the weekly shop ad. He uses the same approach for the staff schedule and for adding up photographed time cards for payroll, and Muse drafts and posts social posts for the store.
Result The weekly ad fell from a couple of hours of typing to about 15 minutes.
About 10 staffUS
Satellite and mobile communications provider, Queensland
The firm replaced live screening calls with Employment Hero AI Recruitment Agent. Candidates answer six set questions in a structured video interview, and hiring managers watch the responses and shortlist directly.
Result Screening time fell from about an hour and a half to about 30 minutes per candidate.
120 staffAustralia
General building contractor, Hermosa Beach, California
The owner asked ChatGPT to help him build a script that reads subcontractor invoices arriving by email, identifies the job, enters the details for his books and files each invoice in the right folder. He also uses ChatGPT to rebuild his website pages for local search.
Result Invoice processing now saves him about five to six hours a week.
Not statedUS
Food redistribution charity and social enterprise, Dublin
The head of support uses NotebookLM to analyse the charity feedback responses the organisation receives, sorting more than 400 responses a month to find the themes, despite having no background in data analysis.
Result More than 400 charity feedback responses are analysed each month.
96 staffIreland
Coffee roaster with six cafes, Las Vegas
The founder connected the till system, QuickBooks, Slack and email to Claude and made it the leadership team workspace for forecasting and weekly planning across six cafes plus wholesale and catering.
Result In-store margins rose to 22%.
Not statedUS
Roof tile manufacturer, Burton on Trent and Lochmaben
The firm built its own internal AI tools over the past year. Operators record quality checks digitally from the factory floor with real-time performance data across two sites, staff query the ERP system directly to find priority orders, and month-end reporting tasks run automatically.
Result One month-end reporting task fell from 60 to 90 minutes to about three minutes.
About 160 staffUK
Salvage and scrap metal yard, Reno, Nevada
The operations manager uses ChatGPT to troubleshoot equipment faults as they happen, to look up specifications and materials for customer questions on the spot, and to build a part numbering system for the yard stock.
Result A part numbering system for over 1,000 items was built in a single afternoon.
Not statedUS
Live events tour business
The two founders use ChatGPT Work to photograph merchandise, build the inventory and reorder plan, and to run a scheduled daily check of event listings across the web, drafting the correction emails for listings that get dates, places or ticket details wrong.
Result Merchandise inventorying and reordering fell from two to three days to two to three hours.
2 staffUS
Wealth management firm, Bellevue, Washington
A consultant built a compensation splitting application that runs on the operations lead own Windows PC using local Qwen models, with no cloud and no data leaving the machine. She types a rule change in plain English, the app updates the formula and the written rule together and shows her both to confirm, then runs the quarterly calculation in one click.
Result The firm saves about 200 hours a year on quarterly compensation calculations.
Not statedUS
Food importer and distributor, Renton, Washington
A consultant built an order entry agent for the firm using Gemini and n8n. It takes orders sent as handwriting, photos, PDFs or typed documents, reads them, matches each line against the product catalogue of over a thousand items, scores its confidence and sends high confidence orders straight into the old ERP system, flagging the rest for a person.
Result Order entry fell from up to two hours per order to about five minutes.
Not statedUS
Private chef service, South Jersey
The founder uses Claude to produce professional proposals for private dining bookings, priced and set out for the client, instead of writing each one from scratch.
Result The founder made $20,000 in about six weeks using Claude to do his proposals.
Not statedUS
Baby stroller and car seat retailer
The chief operating officer, who is not a developer, used Claude to build a scan-to-wishlist tool for shoppers in store. Customers scan a product, save it to a wishlist and leave their details, and the tool handles the follow-up behind it.
Result $60,000 in sales were tied to the tool in its first four days.
Not statedUS
Bookkeeping, payroll and HR firm, Dallas
The firm used Claude connected to its bookkeeping systems to search two and a half years of PayPal records for a client, and built a reporting dashboard that pulls figures from five systems including QuickBooks and a CRM into one monthly report.
Result A monthly reporting task that took two hours now takes ten seconds.
20 staffUS
Commercial recoating firm, Cardiff
The owner built a custom system, starting with purchase order matching and then costing, scheduling and reporting. It extracts and validates data so staff no longer retype figures between documents, and reports run automatically. Staff test each step and handle edge cases and judgement calls.
Result The team saved five hours of admin a week once the system was running.
Not statedUK
Retail wellbeing charity working with more than 200 retailers
CGI built a network of AI agents into the charity's existing Happiness Dashboard. The agents gather material from guidelines, mental health guides, demographic data and retailer feedback, generate tailored campaign content, validate it separately, capture feedback and log every output for human review.
Result CGI reports that the campaign work now needs 80% less manual effort.
About 127 staffUK
Law firm for founders and startups
The founder built a voice agent that calls inbound leads within minutes of an enquiry, holds a qualification conversation, filters out unqualified prospects and routes the rest to the attorneys, using ElevenLabs voice cloning, Grok, Twilio, Attio and Netlify.
Result The system saves the attorneys four to five hours a day.
Not statedNot stated
Tax, accounting and wealth firm with offices in Atlanta and Rogers, Arkansas
The partners built a detailed prospect web form with Lovable and used Claude to embed it into the firm website. The form asks about business size, revenue, industry and past CPA use, weeds out poor fits, and sends responses into ClickUp through its API and automations.
Result The firm says its prospect conversion rate rose by about 25% after the new form went live.
6 staffUS
Executive search and recruiting firm, New York
Its IT team fine-tuned large language models and built them into the applicant tracking system, so recruiters get help formatting resumes, creating candidate bios, drafting contracts and producing job postings. Recruiters review every output before it goes out.
Result The firm says every recruiter gets at least four hours a week back.
Not statedUS
B2B SaaS marketing agency, Kent
The founder uses Claude for client content writing, strategy sounding board work through a Claude project set up as a co-CEO, and reusable writing skills that hold client brand voice and context. ChatGPT is kept for image generation and as a backup.
Result Some content services that used to take a day to complete now take an hour.
1 staffUK
Estate and lettings agency with 9 branches, Teesside
A SalesRook WhatsApp agent, which the firm calls Elsie, engages every sales enquiry, asks qualifying questions, identifies buyers who also have a property to sell, captures the address, assesses whether it is on patch and hands the conversation to the sales team.
Result Over a year, the agent surfaced 97 instructions that the firm could trace in its own CRM.
Not statedUK
Personal injury law firm, San Antonio, Texas
An always-on agentic workflow reviews the firm website every day, audits technical search elements and metadata, flags content and structure changes, and tracks changes in search and AI search guidance. LaFleur staff keep strategy and the bigger changes.
Result Signed cases rose 41.1% year over year over the period measured.
Not statedUS
White-label IT services provider, London
Candidates take an AI screening interview at a time that suits them. Status changes in Zoho Recruit send the invites, and scores, summaries and shortlists go back into each candidate record.
Result The recruitment team saved more than 115 hours of manual screening over six weeks.
About 143 staffUK
Nonprofit workforce development agency
A custom Copilot agent, set up by a consultant, compiles each field worker's monthly case notes into structured progress reports for funding partners, which staff then check.
Result For staff with large caseloads, monthly report writing fell from 10 to 12 hours to under 2 hours.
More than 50 staffUS
Family HVAC, plumbing and electrical firm, Colton, California
An AI voice agent answers after-hours and weekend calls in English and Spanish and books jobs straight onto the schedule, including same-night emergency slots.
Result Between March and mid-June nearly every after-hours lead was booked, against an estimated 30% under the old answering service.
About 12 staffUS
HVAC company, Layton, Utah
An AI virtual agent replies to inbound leads within minutes, day or evening, and books the job.
Result Conversion on inbound leads rose from 9.2% to 28.5%.
Not statedUS
Plumbing firm, Atlanta area
An AI voice agent answers calls first, books and reschedules jobs, and passes calls to a person when needed, including over the holidays.
Result The agent books 80% of the calls it answers first, and passes 30% to a person.
Not statedUS
Residential and commercial HVAC contractor, McKinney, Texas
An AI voice agent takes calls from customers who press one, books and reschedules maintenance visits in the scheduling system, and hands calls to staff when needed.
Result Over 90% of the calls the agent answered ended in a booked job, and 72% were booked with no human involvement.
Not statedUS
Plumbing, heating and electrical contractor, Denver
An AI virtual agent answers calls, texts and online leads around the clock, books jobs against real technician capacity, and confirms, reschedules or cancels appointments.
Result The firm says the agent has recovered $1.33 million in revenue from jobs it would otherwise have lost.
About 110 staffUS
Virtual accounting firm for small businesses and nonprofits, Amarillo, Texas
An AI agent in BILL fills in expense accounts and splits line items on incoming client bills, based on how each supplier was coded before. The founder checks the amounts and approves.
Result The founder says the agent cuts his weekly invoice coding time by 75%.
2 staffUS
Craft brewery, Portland, Maine
The finance team uses Ramp Stack's AI agents for reconciliations, which match bank transactions to the ledger, flag differences and build the journal entries.
Result Some reconciliations that were done once every three months are now done every month.
Not statedUS
Accounting firm
Uses Ramp Stack, an AI system for accounting firms that works through month-end close tasks such as coding transactions, reconciling bank accounts and posting journal entries.
Result The owner says Stack has cut month-end close time by 50% on some clients.
Not statedUS
Fully digital tax and advisory firm, Fort Lauderdale, Florida
Runs complex client tax questions through an AI tax research tool, then uses ChatGPT and a library of saved prompts to turn the CPA's findings into client deliverables.
Result Research on a client's merger and state tax question took about two hours, which the founder says is much less time than before.
7 staffUS
Online fundraising platform for charities and causes
AI agents answer shopper and charity enquiries by email and chat in front of a six-person support team.
Result AI handles roughly 70% of incoming questions entirely or partially.
More than 85 staffUK
Cosmetics and fragrance online retailer
A managed AI agent answers support tickets, most of them 'where's my order?', using courier tracking data.
Result The AI agent resolves over 80% of tickets end to end.
Not statedUK
Bookkeeping and advisory firm
Moved bookkeeping clients onto an AI general ledger that categorises and reconciles transactions automatically.
Result The firm reports a 70% increase in workflow efficiency.
Not statedUS
One-person tax practice, Richmond, Virginia
Keeps a Claude project per client and has it draft tax workpapers from redacted documents, which he then checks and keys in by hand.
Result A corporate tax workpaper fell from six or seven hours to about one.
Sole practitionerUS
Luxury eyewear brand, London
AI reads supplier invoices into Sage 200, splits lines across cost centres and routes them for approval.
Result Accounts payable processing time fell by about 50%.
Not statedUK
Law firm, defence litigation team
Uses AI summaries of recent case activity instead of chasing the team for updates.
Result AI case summaries save the shareholder who runs the team 3 to 5 hours a week.
Not statedUS
Litigation and personal injury law firm, Arizona
Paralegals use an AI assistant inside the case system for research, drafting, review and case timelines.
Result The AI assistant cuts work time by about 30 to 50%.
Not statedUS
Bee conservation business, Ireland
Photographs handwritten field notes from the apiaries and has AI read, sort and digitise them.
Result Gemini frees up over half a day a week.
Not statedIreland
24/7 veterinary referral hospital, Catalonia
An AI scribe drafts consultation notes during the appointment instead of after it.
Result Writing up a consultation and report fell from around 23 minutes to five.
About 20 staffSpain
Family-owned vet practice, northwest London
An AI scribe records the consultation and drafts structured clinical notes, which staff review before saving.
Result The AI scribe saves five minutes per consultation.
4 staffUK
Currency exchange broker, Newquay
Uses AI daily for research and to handle back-office data entry and document sorting.
Result Hours of data entry and document sorting are now done in seconds.
Not statedUK
Electrical contractor
An AI receptionist answers calls while the electrician is on site, takes details and books the job.
Result The AI receptionist answered six calls in a few days and four became booked jobs.
Not statedUK
Insulated glass manufacturer, Sheerness
AI reads incoming customer orders from emails and drawings and turns them into order lines for the order team to check.
Result The tool ended regular overtime in order processing and paid for itself within six months.
Not statedUK
Gut health food brand, Cork
Uses AI to turn food science papers into social media content and NotebookLM to turn notes into a podcast to listen to on the move.
Result Gemini and NotebookLM save a full day of office work every week.
Not statedIreland
Estate and lettings agency, North Lincolnshire
An AI agent answers portal, website and WhatsApp enquiries out of hours and picks out valuation and mortgage leads.
Result The AI agent turned 2,151 enquiries into 192 valuation opportunities and 139 mortgage referrals.
Not statedUK
Housing association, Luton
Uses the AI in its HR platform to draft offer letters and job descriptions, and AI video interviews to shortlist candidates.
Result HR letters and job descriptions that took an hour now take five minutes.
70 staffUK
Sole practitioner accountancy
Uses AI data capture for bookkeeping and AI meeting notes for client meetings.
Result AI meeting notes save her countless hours of note-taking, but the source gives no figure.
Sole practitionerUK
Thai restaurant started by a couple, Alameda, California
Used AI to find a permit route the owners didn't know about and to turn food business regulations into checklists.
Result AI found a permit route that cut their startup costs by more than 90%.
Not statedUS
Solo lawyer for small businesses and fintechs, Oakland, California
Connected an AI assistant to his practice management system, email and calendar so it drafts NDAs and does first-pass contract reviews before he opens each request.
Result He estimates he does the same work in 20% of the time it used to take.
Sole practitionerUS
Three-lawyer venture capital and M&A law firm, New York
The managing partner talks through legal drafting on walks using a chatbot's voice mode, then edits the first draft at his desk.
Result Three to four minutes of dictation on a walk gives him a first draft by the time he's back.
At least 3 staffUS
Employee-owned law firm, West Midlands
Residential conveyancers used an AI platform to review freehold and leasehold titles.
Result Each lawyer saves 5 or more hours a week on title checks.
Not statedUK
IT support company
Eight staff from sales, marketing, HR and other teams each timed two or three regular tasks before and after using an AI assistant.
Result Eight staff found combined savings of 25.6 hours a week.
Not statedUK
Maintenance products distributor, Wednesbury
An AI intern funded by Made Smarter automated datasheet and catalogue translation, product data extraction and invoice handling.
Result The projects saved more than 200 working days across the business.
52 staffUK
Family-owned apothecary and online retailer, Chicago
Used the AI built into its e-commerce platform to produce sales reports on demand, and searched years of old files with Gemini.
Result Sales reports that took hours to build now take minutes.
More than 60 staffUS
Mortgage and protection adviser, North East England
Staff on an AI apprenticeship linked AI to the firm's CRM to pull and calculate client data, and automated recurring update emails.
Result The operations manager saves an estimated three to four hours a week.
Not statedUK
124-room holiday apartment complex, Costa del Sol
Used an AI messaging platform to answer guest messages across WhatsApp, booking sites and email.
Result The AI automated an average of 90.7% of guest conversations over a year.
Not statedSpain
Short-term rental management platform
Used AI agents to answer most customer support queries, alongside code, finance and marketing work.
Result AI answers 70% of customer support queries.
140 staffNot stated
Safety products e-commerce business, Milford, Pennsylvania
Used an AI chat agent on its website to answer product and safety questions round the clock.
Result The resolution rate rose from 39% to 56%.
More than 40 staffUS
Woodworking business on a ranch, Rogers County, Oklahoma
Uses AI to design cutting templates and replacement parts for old machinery, then 3D-prints the parts on site.
Result A weeks-long wait for a thirty-dollar part became a matter of hours.
Not statedUS
Dairy farm business, two 500-cow units in north Wales
Measured grass cover with a phone app that scans paddocks on video and learns each field's growth, instead of walking with a plate meter.
Result He measured 27 paddocks in 30 minutes.
Not statedUK
Logistics and delivery firm, Birmingham
Automated customer phone calls to confirm delivery slots, and used AI to improve links between internal systems.
Result Rescheduled deliveries fell by 22%.
Not statedUK
Coffee brand, Detroit
Used AI to work out cost of goods per product, analyse website traffic, set prices and build marketing campaigns.
Result Website conversion rose from 1.5% to 2.3% of visitors.
Not statedUS
Hardware retailer, Dublin
Put an AI shop assistant on every page of its website to answer product questions using live stock data.
Result Shoppers who used the assistant converted at 3.6 times the rate of the next best channel.
Not statedIreland
Skincare brand for people with vitiligo, Northamptonshire
Added an AI colour-matching tool to its online shop so customers can find their shade without sending photos.
Result The colour matching tool generated more than £5,000 in sales within 72 hours.
Not statedUK
Footwear brand, London
Used ChatGPT to work out why website traffic collapsed and to build a new content strategy.
Result Content strategies that would have taken months with an agency took a week.
Not statedUK
Data company, Calgary
Used an AI recruiting agent to write and post job adverts, rank applicants and run first-round interviews.
Result The AI agent narrowed 20 applications down to three candidates.
40 staffCanada
Robotics and VR tech company
One HR person used an AI recruitment agent to sift CVs and run screening interviews for seven roles at once.
Result CV screening time fell by around 70%.
Nearly 20 staffUK
Solo founder of a small business AI coaching firm
Runs month-end invoicing, overdue reminders and a monthly income and spending summary through a chatbot.
Result A whole month's invoicing now takes about ten minutes with Claude.
Sole practitionerUS
Vegan cheese maker
Used AI in its accounts software to prompt invoice chasing and flag the day's finance admin.
Result Sage Copilot saves the team about 12 to 14 hours a week.
Not statedUK
Two-partner accounting and tax practice
Moved bookkeeping clients onto an AI general ledger that auto-categorises transactions and speeds up the month-end close.
Result Monthly close fell from about 3 hours per client to about 1.
2 staffNot stated
Small law firm
A senior associate wrote a strict AI policy and checklist, then showed staff practical uses every day. The firm used only pro versions of tools, and a solicitor checked every AI-created document before it was issued.
Result Document reviews that took half a day now take about half an hour.
Not statedIreland
Construction consultancy
Uses a specialist AI tool to spot inconsistencies, missing information and possible compliance issues in Gateway 2 submissions before they go to the regulator. Training was built around the tool.
Result Around 10 to 15 project managers use the tool to spot gaps and compliance issues before submission.
Around 90 staffUK
Full-service law firm with four offices
Lawyers use a legal AI assistant to check and extract information from large document sets, compare terms across agreements, prepare disclosure lists and chronologies and produce first drafts.
Result The firm estimates its lawyers spend 60% less time on tasks where they use the tool.
55 staffUK
Copilot writes meeting summaries and follow-up emails in Teams, turns raw campaign data into charts and slides and summarises the morning inbox with draft replies for staff to check.
Result The agency recovered 5 hours a week per employee.
25 staffNot stated
Bakery selling online and on TikTok Shop
When a staff member left, the owners used Claude to automate printing orders, gift tags and labels and to download topper templates. Claude also helped build a tool in three hours that works out daily production numbers.
Result The owners believe a one-button label printing tool saves 86 hours a month.
21 staffUK
Facilities management firm
Automates the whole job-sheet cycle (tracking, chasing, capturing and updating) so it runs in the background. It was later extended to supplier bills processing. People keep the client calls and judgement work.
Result Helpdesk capacity rose by 40% in 90 days.
Not statedUK
Credit union with seven branches
A prototype chatbot answers questions about branch hours, account requirements and policies from the credit union's own documents. It hands over to a live agent with the full conversation when it can't help.
Result Staff testing found the chatbot could answer about 90% of general enquiries.
Not statedIreland
Independent estate agent for sales and lettings
Inbound calls and Rightmove and Zoopla enquiries go to an AI voice agent that answers, qualifies the caller and books viewings, including after hours. It also handles email enquiries and booking confirmations.
Result The AI line answered 273 calls in the first 6.5 weeks with none going to voicemail.
Sole practitionerUK
Watch and jewellery brand selling direct
An AI agent sits on website chat as the first line of support and answers all where-is-my-order requests, cutting what goes to the outsourced email team.
Result The chatbot resolved about 80% of conversations in April.
About 20 staffNetherlands
Bikepacking equipment maker selling online
An AI chat agent answers product and order questions on the website, including order status through a WooCommerce link. It hands over to staff when they're available.
Result The chatbot resolved 71% of customer enquiries without a person.
Not statedUK
Managed IT service provider
An AI coworker called Belle triages every ticket, filters out noise and duplicates, writes up investigations and closes routine tickets. Anything risky needs human approval, and people handle outages.
Result Average first response time fell by 80%, from 5.5 hours to 1.1 hours.
Not statedAustralia
Paper products manufacturer
Takes incoming orders, current capacity and constraints and generates the production schedule overnight, updating it through the day. The operations team used to spend each morning doing this by hand.
Result Planning time fell from 8 hours a day to under 2.
Not statedUK
Flat-pack furniture panel manufacturer
Takes customer orders, material specs and waste constraints and produces optimised cutting plans in minutes. It sits on top of the existing order system and spreadsheets.
Result A month-long cutting optimisation job now takes under 30 minutes.
Not statedUK
Wellness brand selling direct and through retail
Someone pastes a screenshot of an inbound shipment into Slack. Claude reads it, matches each item to live inventory IDs, builds the warehouse receiving order, checks the read-back and posts the box labels back. B2B orders are held for a person to review.
Result Creating warehouse receiving orders now saves about 6 hours a month.
Not statedUK
The pre-construction team uses the platform to write first drafts, pull past content into new answers and run an automated review before senior staff finish them.
Result The team completed six bid responses within 6 hours.
Not statedUK
Bid and grant writing consultancy
AI agents search council websites and board minutes, re-read call text and specifications and write early drafts. Experienced writers do the strategy and final quality work.
Result Each proposal saves 32 to 40 hours.
Not statedNot stated
Marketing and advertising agency
Trained the whole team in-house since 2023 to use AI for research, reporting and content production, then launched new AI-enabled services for clients.
Result New AI-enabled services contributed to an estimated 20% rise in turnover.
Around 6 staffUK
Property maintenance firm for storm, fire and flood repair
Pulls job data (work done, materials, labour hours, costs) from the firm's Google Sheets and has a large language model draft a customer-ready quote. Staff refine it with short instructions, then the approved quote goes into SortMyBooks.
Result Quotes that took hours to prepare can now be done in minutes.
Not statedIreland
Serviced apartments and hotel operator
Thirty shortlisted candidates for a new hotel's front-of-house roles did an AI-led interview instead of a phone screen. The one-person HR team then reviewed responses and called around 10.
Result One hiring campaign saved 5 to 10 hours and hired 4 people from 1,300 applicants.
About 150 staffAustralia, New Zealand, Ireland and UK
Recruitment, apprenticeship and workforce development organisation
Put three staff from recruitment, marketing and client relationships through a Level 3 Digital Support Technician apprenticeship with an AI pathway. They now use AI for first drafts, building web pages and sourcing candidates.
Result Staff report saving up to eight hours a week.
Not statedUK
Software start-up
After the in-house recruiter left, the Head of Sales ran hiring herself. The AI reviews inbound applications, sources candidates, researches them and handles outreach.
Result AI screening saves 2 to 4 hours a day on inbound candidates.
50 staffUS
Private healthcare provider
Ranks every application out of 100 against the job description, then runs AI video interviews with the shortlist using questions the manager chose and transcribes the answers.
Result AI screening saved 30 hours of first-stage screening on a single role.
18 staffUK
Chartered accountancy practice
Runs credit control for the practice's own invoices. The AI sends payment reminders at the times clients tend to pay, including evenings and weekends, and moves clients onto Direct Debit.
Result Average days paid late fell from 40 to 4.
Not statedUK
Accountancy practice
Picks up invoices and receipts from client Gmail and Outlook inboxes, extracts the data and pushes draft records straight into Xero for the team to review.
Result Inbox monitoring fell from 20 hours a week to 2 or 3 hours.
Not statedUK
Plastic injection moulding manufacturer
Reads supplier invoices, checks them against purchase orders and company records, flags discrepancies for review and tracks each invoice from receipt to payment. Hooked into the firm's DELMIAWorks ERP.
Result The software is expected to save more than 60 hours of admin a month.
More than 80 staffUK
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